Mary J.
AML Compliance Analyst
Open to offersNew to PlatformAbout
Mary Jean P. T. is a qualified professional with extensive experience in compliance and customer service roles. Currently, she is a freelance independent contractor, looking for job roles that closely align her skills and qualifications, and then some. She previously served as an AML Compliance Associate at Western Union Services in the Philippines, where she expertly managed potential consumer fraud and ensured that KYC checks align with company and regulatory standards. Her role involved transactional analysis and supporting AML programs. Previously, she worked at Concentrix for Citibank-The Home Depot, handling customer calls and billing. At Manulife, she was a Senior Business Processing Associate focused on Canadian pensions, auditing eligibility, and maintaining confidentiality. Her early career at HSBC involved credit underwriting and risk assessment. Mary Jean holds a Bachelor of Arts in Psychology from the University of the Philippines and has demonstrated proficiency in creative writing, editing, and language skills, including English, Filipino, and Cebuano. She has undergone comprehensive training in regulatory compliance and fraud prevention.
Experience
AML Compliance Associate / Customer Care Specialist II
Western Union Services (Philippines), Inc. · 2022 — 2024Provided technical support for Customers, Agents, and Service Associates while addressing complex tasks with advanced technical and business knowledge. Ensured the execution of KYC checks in compliance with Company and Regulatory policies. Conducted transactional history analysis and AML Compliance interviews to detect potential consumer fraud or unusual activity. Handled investigations and inquiries regarding transaction management received through phone and email, and supported AML compliance programs by managing 'stopped' payments and making decisions according to AML procedures.Customer Service Advisor I – Citibank-The Home Depot
Concentrix Daksh Services Philippines Corp. · 2021 — 2022Managed inbound customer calls related to store card accounts, processing updates of personal information and billing. Engaged in discussions surrounding payments and billing charges, as well as processing banking information for payments. Addressed credit card inquiries and complaints while redirecting customers to the store or online number as required.Senior Business Processing Associate – Standard Life
Manulife Business Processing Services · 2019 — 2020Processed and revised periodic audits for Canadian pension holders while conducting telephone audits to confirm client eligibility for pensions. Collected and updated pensioners' information and performed searches to locate 'missing' clients, ensuring timely pension payments and issuing or reissuing payments as necessary. Maintained confidentiality of client information and managed the handling and updating of Powers of Attorney.Credit Underwriter – HSBC and M&S Bank UK
HSBC Data Processing Philippines · 2012 — 2018Underwrote various lending facilities, such as loans and credit cards, while performing credit risk assessments on applications. Ensured compliance with regulatory standards throughout the assessment process and escalated issues when necessary. Managed complaints with empathy to de-escalate situations, ensuring proper handling and resolution, particularly for declined applications.Corporate English Trainer
goFLUENT Philippines, Inc. · 2008 — 2012Conducted comprehensive diagnostic assessments of learners' English abilities and determined their appropriate skill levels. Delivered formal English lessons and workshops via telephone and internet to corporate clients in Europe, providing support for learners' work-related needs such as editing and correcting documents. Communicated progress through detailed Lesson Reports after each session.Risk Management Analyst, Fraud Inbound
J P Morgan Chase Bank, N.A. · 2007 — 2008Addressed inbound calls from card members concerning unauthorized or unrecognized charges. Updated account information following the US Patriot Act after completing security verifications. Analyzed caller authenticity for potential security breaches or fraud, safeguarding both the Bank and card members from attempted fraud. Ensured adherence to security, safety, and cleanliness practices within the work environment.Project Researcher/ Research Assistant
Government Watch, Ateneo School of Government · 2006 — PresentCoordinated with participating agencies and entities for follow-up studies while developing research methods and logistics. Transcribed and evaluated interview and focus group discussion recordings, producing comprehensive reports on findings. Provided insights based on research outcomes and encouraged participants towards future volunteerism.Part-Time MA Student Assistant
Ignatian Institute of Religious Education Foundation Inc. · 2003 — 2005Assisted in proofreading and editing theological reference materials while organizing office documents. Supported various Institute activities including enrollment and registration processes, and acted as a liaison between instructors and the Institute for administrative needs.Kindergarten and Nursery Teacher
Marie Eugenie Learning Centre · 2000 — PresentShift Manager – Operations
Jollibee Foods Corporation · 1995 — PresentMembers’ Services Officer 1
Government Service Insurance System · 1994 — Present
Skills & Expertise
Education
- Master of Arts in Theology, Pastoral EducationIgnatian Institute of Religious Education Foundation, Inc. · 2003 — 2005
- Bachelor of Arts in Psychology, Minor in EducationUniversity of the Philippines – Diliman Campus · 1986 — 1991
- Preschool, Elementary and High School EducationStella Maris Academy of Davao · 1974 — 1986
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