Mary C.

Mary C. is a Virtual Assistant with nearly eight years of experience in the BPO customer service sector, and two years of specialization as a healthcare virtual assistant and scheduler. Certified in HIPAA compliance, she possesses significant expertise in patient support, appointment scheduling, and data entry. Her professional journey includes roles in diverse sectors such as orthopedic and occupational physical therapy, real estate, and healthcare, where she delivered remote assistance. Her responsibilities included coordinating patient appointments, managing electronic health record systems, and leading management. Mary effectively handled insurance checks and customer inquiries to improve service delivery and patient satisfaction. Additionally, she demonstrated adeptness in managing email, calendars, and other administrative functions within Microsoft Office and Google Workspace, making significant contributions to streamlined operations and enhanced care coordination.