Mary A.
Actively lookingNew to PlatformLanguages
EnglishTagalog
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About
I am a dedicated professional with 8 years of experience in the BPO industry, and I am now moving into the Virtual Assistant field. I have recently completed training in Homecare coordination, and Medical VA trainings. I am ready to use my strong background in client service and leadership to provide efficient, reliable, and high-quality support to your
business.
Experience
Associate coach
Sutherland Global · 2022 — 2026•Monitoring live calls or transcripts to ensure adherence to quality standards and compliance protocols. • Analyzing Key Performance Indicators (KPIs) to track individual and team progress against monthly targetsCustomer service representative
Sutherland Global · 2019 — 2022•Processing transactions and data entry with high attention to detail, including orders, returns, and account updates.Customer service representative
Valor Global · 2017 — 2019•processing payment/payment arrangement. Troubleshooting technical difficulties by guiding users through step-by-step solutions for hardware or software issues.
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