Mary G.
Mid-Level Administrative Assistant
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EnglishTagalog
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About
Mary Grace C. is an experienced professional with a background spanning the hospitality, retail, real estate, food and beverage, furniture design, and administrative support industries. As a Lead Administrative Assistant and Virtual Assistant at Pettress Realty Solutions, she managed executive schedules, digital filing systems, and coordinated virtual meetings. At Formocast Furniture and Interior Design, she worked as an Executive Assistant designing automated invoice templates in Excel, organizing product listings for Shopify, and documenting project workflows. During her tenure at Concept Specialist Inc., she supervised sales teams, conducted training as a Barista Trainer, performed coffee machine technical support, and managed daily branch operations. Mary Grace C.'s earlier roles include customer service in retail, sales associate responsibilities in real estate, and extensive cashier and barista positions in multiple cafes, consistently handling payments, ensuring quality standards, and providing customer support.
Experience
Executive Assistant (Part-time)
Formocast Furniture and Interior Design · 2025 — 2026Created and automated Excel-based invoice and quotation templates, ensuring proper page alignment and streamlined PDF exports for seamless team handoff. Managed product uploads, organization, and optimization on Shopify, compiled structured project portfolios, and documented workflows to support client transparency and enablement.Lead Administrative Assistant / Virtual Assistant (Fulltime)
Pettress Realty Solutions · 2022 — 2025Oversaw the organization of executive schedules, managed email and company communications, coordinated virtual meetings, and prepared supporting materials. Supported report and presentation preparation, maintained digital filing systems, and performed data entry along with database management.Customer Service Representative (Retail)
Alorica · 2022 — 2022Handled customer inquiries and provided information on products and services while assisting with product selection. Fulfilled management directives regarding attendance and company policies, adhered to relevant laws and ordinances, attended training sessions, and collaborated with the team to meet shared objectives. Managed telephone interactions, resolved problems, and addressed complaints as well as other assigned duties.Supervisor (Showroom Manila Branch) | Sales Associate
Concept Specialist Inc. · 2020 — 2022Generated daily sales reports detailing key product trends, supervised workflow and ensured timely task completion, and provided guidance to team members. Evaluated employee performance, delivered feedback, and conducted appraisals. Acted as a liaison between management and staff, communicated company objectives, and gathered team feedback. Recommended training and mentored junior employees, mediated workplace conflicts, managed schedules, documented performance, and ensured compliance with company policies.Barista Trainer and Coffee machine Tech support | Sanremo, DeLonghi, Dr. Coffee
Concept Specialist Inc. · 2018 — 2019Planned and executed barista training programs while monitoring progress and providing feedback. Demonstrated coffee preparation techniques, mentored trainees, and delivered customer training on equipment usage. Inspected, installed, and serviced coffee machines, performed routine maintenance, diagnosed and repaired faults, ordered parts, and kept detailed records of service activity.Full-time Barista
Coffee Bean and Tea Leaf · 2018 — 2018Prepared a range of specialty hot beverages, processed food orders, handled cash register operations, and maintained cleanliness and stock levels in the store.Head Barista | Server
Traliccio Café Bar and Resto · 2017 — 2018Managed all aspects of the coffee bar, including inventory, workflow, and coffee program quality. Prepared espresso and coffee drinks, upheld company standards through quality audit guidelines, and engaged customers and team members regarding in-store coffee offerings. Maintained espresso machines and ensured compliance with café policies.Barista | Cashier
Tweedle Book Café · 2015 — 2017Prepared and served coffee drinks and teas, operated the cash register and processed payments, provided customer service by taking orders and addressing needs, maintained cleanliness of workspace and dining areas, and ensured item availability during shifts.Cashier | Server
Ace Hotel And Suites, Sky High Bar Pasig City · 2015 — 2015Processed cash, credit card, and cheque payments, reconciled daily cash flows, supported closing procedures, maintained accuracy in cash handling, and addressed customer inquiries and complaints according to company compliance procedures.Sales Associate
New San Jose Builders · 2014 — 2014Connected buyers and sellers in the real estate market, stayed informed about market trends, and promoted properties through online listings and events. Negotiated sale or lease agreements, managed legal documentation, and guided clients from initial consultation to closing.Cashier | Server
Lucca Bakery · 2014 — 2014Welcomed patrons, assisted with menu inquiries, processed transactions using the point-of-sale system, managed order entry and the cash register, maintained cleanliness of displays and cashier area, restocked items, worked collaboratively with staff, and responded to customer concerns professionally.Intern | Cabin Steward Cruise Ship
Oceanlink Institute (M/V St. Ignatius of Loyola) TOGO Travel · 2013 — 2013Applied hospitality standards by assisting with reservations and organizing events, followed cruise ship safety protocols, and performed both cleaning and guest service tasks while managing safety and hazardous material regulations aboard the vessel.Intern | Receptionist
Paradise Garden Hotel and Resort and Convention Center · 2013 — 2013Welcomed and directed guests, managed incoming calls, performed clerical duties such as mail handling and scheduling, and kept the reception area organized for visitors.Intern | Housekeeping
Lancaster Hotel, Manila · 2013 — 2013Completed housekeeping tasks including cleaning floors, dusting surfaces, changing linens, washing dishes, and sanitizing common areas. Monitored cleaning supply inventories, reported maintenance issues, and provided guest assistance when needed.Intern | Food Attendant
Shakey’s Pizza Restaurant · 2012 — 2012Took customer orders, maintained cleanliness in dining and serving areas, assisted in food preparation, handled cash transactions, and tracked supply needs.
Skills & Expertise
Education
- High SchoolOur Lady of Fatima University
- Bachelor of Hotel and Restaurant ManagementOur Lady of Fatima University
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