Mary A.
Junior Customer Service Specialist
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About
Mary Ann S. is an experienced professional with a robust background in customer service and sales. As a Sales Agent at MMTS from February 2026 to June 2026, she managed international lottery sales across the US, Canada, and the UK, conducting high-volume outbound calls to promote and sell lottery packages. Her role required her to clearly present products, handle objections, and convert leads into sales while meeting and exceeding sales targets. Previously, at Full Potentials Solutions, Mary Ann served as an Intake Specialist from February 2024 to November 2025, connecting with U.S. citizens with disabilities to assist in their Social Security Disability applications. Her experience also includes her role as a Customer Service Representative at Optum, where she assisted customers with prescriptions and resolved issues related to insurance and medication refills. With a Bachelor of Science in Nursing from John Paul College of Davao, she brings a well-rounded perspective to every task she undertakes.
Experience
Sales Agent – International Lottery Sales
MMTS · 2026 — 2026Performed high-volume outbound calls to customers in the US, Canada, and UK to promote lottery ticket packages. Clearly presented lottery products, detailing draw schedules, prizes, and package options to potential clients. Established rapport and maintained a persuasive approach during calls while addressing objections and converting leads into sales. Processed customer orders accurately, confirming personal and payment details per company policies, and met sales targets and KPIs.Intake Specialist
Full Potentials Solutions · 2024 — 2025Made outbound calls to engage U.S. citizens with disabilities, persuading them to seek assistance in their Social Security Disability application process. Conducted the first evaluation for their application under the Social Security Administration. Sent text notifications to clients regarding application assistance and addressed their inquiries and follow-ups promptly.Customer Service Representative
Optum (United Healthcare) · 2023 — 2024Supported customers with maintaining prescriptions and provided guidance on medication coverage, pharmacy options, and refill processes. Addressed complaints related to medications, undelivered prescription refills, and insurance issues while ensuring timely follow-up to enhance customer satisfaction.Prior Authorization Specialist
Outsource USA · 2022 — 2022Verified patient insurance details to ensure active coverage and identified authorization requirements for medical procedures or medications. Submitted authorization requests to payers, including necessary clinical documentation and medical justifications to demonstrate medical necessity. Reviewed patient medical records to identify services requiring prior approval based on changing insurance policies.Customer Service Representative
Ibex.Global · 2020 — 2021Addressed customer concerns regarding billing for services such as Direct TV, Internet, and Wireless. Managed activation, troubleshooting, suspension, or restoration of these services. Delivered customer service aimed at achieving 100% satisfaction and offered sales and services suitable for the client's location and needs.Customer Service Representative/ Mentor
Alorica Inc. · 2016 — 2019Assisted customers with inquiries and complaints while providing information about products and services. Processed orders and returns and helped customers understand the product details, addressing questions related to reservations.Customer Service Representative
Vision X International (VXI) · 2015 — 2016Engaged in sales and service provision for AT&T/ DTV (Direct TV) customers. Demonstrated consistent competence and effectiveness in delivering customer service that achieved 100% satisfaction.
Skills & Expertise
Education
- Bachelor Science in NursingJohn Paul College of Davao · 2002 — 2003
- SecondaryBernardo D. Carpio Nat'l High School · 2000 — 2001
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