Mary K.
Mid-Level Medical Billing Associate
Open to offersNew to PlatformAbout
Mary Kay D. is an experienced Medical Billing Associate with a proven background supporting U.S.-based healthcare, BPO, and service-driven organizations. At Dominion Revenue Solutions, she managed medical billing and revenue cycle management, handling patient demographic verification, insurance eligibility, claims processing, denial resolution, and payment reconciliation while ensuring HIPAA compliance. Her tenure at Virtual Buddy 24/7 spanned roles from Team Lead to Quality Analyst, where she provided administrative and operations support, monitored lead generation calls in the healthcare insurance sector, analyzed performance trends, and coached agents. Additionally, she managed inbound customer service for credit and billing inquiries with Teleperformance, maintaining FCRA compliance. Mary Kay D. holds a Bachelor of Arts in English from St. Vincent’s College and brings detailed knowledge of EMR/EHR systems, KPI tracking, and CRM pipeline management to her roles.
Experience
Medical Billing Associate
Dominion Revenue Solutions · 2025 — 2026Executed medical billing activities, including verifying patient demographics, confirming insurance eligibility, and documenting visit details. Prepared and filed clean claims alongside patient statements while ensuring accuracy in posting and reconciling insurance and patient payments. Maintained confidentiality and adhered to HIPAA compliance throughout all billing processes.Quality Analyst
Virtual Buddy 24/7 · 2024 — 2025Evaluated healthcare insurance lead generation calls to ensure adherence to quality standards, script compliance, and effective customer interactions. Investigated trends in call performance and customer feedback to enhance team productivity and service quality. Delivered coaching and constructive feedback to agents to promote consistent achievement of KPIs.Back Office Associate (Operations Support)
Virtual Buddy 24/7 · 2022 — 2024Provided administrative support within healthcare insurance service operations, which included data entry and management of customer records. Handled customer inquiries through phone, email, and messaging platforms. Aided in the collection and organization of client documents necessitated for compliance and verification.Team Lead
Virtual Buddy 24/7 · 2022 — 2022Oversaw agents involved in healthcare insurance lead generation, ensuring that KPIs related to call quality, productivity, attendance, and conversion rates were achieved. Gave coaching, performance evaluations, and feedback to enhance agent results and uphold team morale. Monitored compliance with scripts and corporate procedures.Lead Generation Specialist
Virtual Buddy 24/7 · 2021 — 2021Performed high-volume outbound calls to pre-qualify prospects for healthcare insurance services. Presented updated benefits while addressing objections to establish rapport. Directed pre-qualified leads to Licensed Healthcare Insurance Specialists for further consultation.Customer Service Specialist
Teleperformance · 2015 — 2016Handled a significant volume of inbound calls concerning credit reports, billing, and account inquiries while complying with FCRA and data privacy standards. Managed resolutions for credit disputes, fraud alerts, and identity verification issues, retaining and upselling customers by providing credit monitoring and additional services. Recorded interactions with precision, consistently meeting established quality, compliance, and productivity KPIs.
Skills & Expertise
Education
- Bachelor of Arts in EnglishSt. Vincent’s College
Interested in this professional?
Sign in as an employer to save this profile or invite Mary K. to a job.
Sign in as an employer