Mary M.
Mid-Level Administrative Virtual Assistant
Open to offersNew to PlatformAbout
Mary M. is an experienced General Virtual Assistant who has contributed to business support operations in industries such as insurance at ENSURANCEMAX and client services at NEGEN PH. Specializing in data entry, appointment setting, and CRM management, Mary M. has tracked and monitored call activity to optimize agent workload, audited data for accuracy, and maintained client records in platforms like GoHighLevel and HubSpot. At NEGEN PH, she managed and confirmed client appointments using Google Calendar and Salesforce while ensuring engagement through follow-ups and reminders. Mary M. holds a Bachelor of Science in Business Administration, majoring in Operations Management, from Pamantasan ng Lungsod ng Muntinlupa.
Experience
Data Entry Specialist
ENSURANCEMAX · 2024 — 2025Tracked inbound and outbound calls to evaluate agent workload and customer demand. Maintained detailed logs to avoid conflicts in scheduling. Audited results for data accuracy and performance reporting. Created digital forms using GoHighLevel and executed system updates to keep databases organized. Managed CRM records and client details.Appointment Setter
NEGEN PH · 2022 — 2023Organized client schedules through Google Calendar and Salesforce. Confirmed appointments via email to ensure attendance and accuracy. Provided timely reminders for upcoming meetings and conducted follow-ups to reschedule missed appointments. Maintained precise records of all client communications and appointment statuses.
Skills & Expertise
Education
- Bachelor of Science in Business Administration “Operations Management”PAMANTASAN NG LUNGSOD NG MUNTINLUPA · 2018 — 2022
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