MaShekaina C.

Ma. Shekaina T. is a dedicated Technical Support Specialist with two years of experience in the BPO industry, notably skilled in diagnosing, troubleshooting, and resolving technical issues for customers through various support channels like email, chat, and ticketing systems. During her tenure at Foundever, based in Ortigas, Pasig City, she managed over 35 email tickets daily, effectively addressing login errors, software bugs, installation issues, connectivity problems, account setups, and feature malfunctions. Her role required expert handling of both software and basic hardware support, alongside a robust command of Windows OS and fundamental networking technologies such as Wi-Fi and IP/DNS. Ma. Shekaina excels in simplifying technical concepts for diverse customer bases, ensuring comprehensive documentation for escalated cases, and delivering clear and professional communication that has consistently resulted in high customer satisfaction and resolution rates.