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Matias P. — Mid-Level Sales and Customer Support Specialist from Argentina

Matias P.

Mid-Level Sales and Customer Support Specialist

Argentina No experience yet
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Matías P. is a dedicated Sales and Customer Support Specialist with over three years of experience in fast-paced retail and international call center environments. Currently serving as a Customer Service Specialist at Teleperformance, Matías provides support for international campaigns—including AVON and La Caja Insurance—where he consistently meets strict KPIs, manages complex conflict resolution, and handles high-volume multichannel customer support through phone, chat, and email. His proficiency with CRM tools, such as TPClient and Ipolaris, along with his expertise in point-of-sale systems and Microsoft Office applications, enables efficient processing of transactions and administrative tasks. Matías holds a foundational background in business administration and advanced training in English translation, enhancing his ability to deliver professional, accurate communication within diverse teams and customer bases in the retail and customer service sectors.

Experience

  • Customer Service Specialist

    Teleperformance · 2022 — Present
    Provided customer support for international campaigns such as AVON and La Caja Insurance. Resolved conflicts and assisted sales representatives while addressing multichannel inquiries via phone, chat, and email. Handled administrative tasks and maintained clear written communication, accurate spelling, and efficient typing speed. Engaged with CRM tools, Excel, and internal systems on a daily basis.

  • Representante de ventas

    OH TEA! · 2022 — Present
    Utilized the Hiopos POS system to process transactions and manage inventory on a daily basis. Conducted face-to-face sales, utilizing product knowledge to enhance beverage sales. Focused on ensuring customer satisfaction to promote repeat business and maintain a positive brand image.

Skills & Expertise

Customer SupportAccount ManagementCustomer ServiceCustomer Service RepresentativeSales

Education

  • Graphic Design (Ciclo Básico Común)
    Universidad de Buenos Aires · 2025 — Present
  • Technical, Scientific, and Literary Translation in English – Translation and Interpreting
    Lenguas Vivas Sofía Esther Broquen de Spangenberg · 2019 — 2022
  • High School Diploma in Business Administration and Management
    Instituto Corazón de María · 2014 — 2016

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