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May A. — Mid-Level Healthcare Administrative Assistant from Philippines

May A.

Mid-Level Healthcare Administrative Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

May Anne C. is an experienced Healthcare Virtual Assistant and Customer Service Representative with over four years supporting international healthcare and financial accounts. She has managed high-volume inbound and outbound calls—handling up to 100 daily—addressing billing, account inquiries, and patient coordination. In the healthcare sector, May Anne C. excelled in insurance verification, scheduling medical appointments, and EMR documentation while ensuring HIPAA compliance and confidentiality. Her work in legal assistance included preparing and reviewing case documentation, maintaining organized files, and supporting attorneys with sensitive data management. Demonstrating proficiency in CRM systems such as Oracle CRM, EMR, and WelcomeWare, she has also improved operational efficiency and reduced case retrieval times in administrative support roles. Additionally, May Anne C. is skilled in live chat and non-voice support for the online gaming industry, consistently maintaining accuracy and detailed client documentation.

Experience

  • Customer Support Representative (Chat – Part-Time)

    Online Gaming Platform · 2025 — Present
    Prepared and examined legal and case documentation with a high degree of accuracy while ensuring confidentiality. Organized case files effectively, which resulted in a 20% reduction in retrieval time. Assisted attorneys and internal teams by facilitating timely processing of documents. Managed sensitive data in alignment with legal and company standards.

  • Legal Assistant

    Unity Communications | Healthcare Account (International) · 2024 — 2025
    Handled a high volume of inbound and outbound calls for patient coordination, averaging over 60 calls daily. Enhanced appointment scheduling by improving calendar accuracy to minimize conflicts. Conducted insurance verifications and explained benefits, addressing claim issues proactively. Processed prior authorizations and upheld EMR documentation standards. Acted as the primary contact for patients, fostering an improved patient experience and retention.

  • Healthcare Virtual Assistant

    Civicom | Healthcare Account (International) · 2022 — 2024
    Managed 80-100 inbound calls daily related to billing, disputes, and account inquiries. Resolved customer concerns during the first contact, contributing to a higher first-call resolution rate. Processed payments and managed disputes while adhering to regulatory compliance. Utilized effective de-escalation techniques to retain customers and decrease churn.

  • Customer Service Representative (Financial Account – Credit Card)

    iQOR | International Account · 2021 — 2022
    Delivered customer service support by managing calls related to financial account inquiries. Focused on resolving issues promptly and maintaining compliance throughout payment processing and dispute resolution.

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