May-Ann F.
Mid-Level AI Quality Assurance Specialist
Open to offersNew to PlatformAbout
May-Ann C. is a dedicated professional in Quality Assurance with a strong background in customer service, operations, and virtual assistance. Currently, she operates as an AI QA at Online Helpers, assessing AI performance to enhance model quality and user experience. Having progressed from QA Expert to QA Lead, she has demonstrated her ability to guide teams in maintaining evaluation standards through effective feedback and coaching. Her previous roles include operations specialist at JPMorgan Chase, where she managed claims processing and financial transaction documentation, and a customer service representative at ePLDT Ventus. She has extensive experience in research and data entry, supporting Amazon business operations with Dracula Media. Her proficiency with tools like Monday.com, Linear, and Google Sheets further underscores her technical capabilities in maintaining procedural efficiency and ensuring operational excellence.
Experience
AI QA Lead
Online Helpers · 2026 — 2026Oversaw QA Analysts and Experts, offering coaching and performance guidance. Managed quality appeals to align with goals and escalated issues via Monday and Linear ticketing systems, maintaining thorough documentation.AI QA Expert
Online Helpers · 2025 — 2026Reviewed evaluations conducted by QA analysts to ensure consistency and compliance with defined processes. Offered feedback and coaching aimed at enhancing evaluation quality while identifying trends for process improvement.AI QA
Online Helpers · 2025 — 2025Assessed AI responses for accuracy, safety, and quality. Provided feedback designed to enhance AI performance and user experience.AI Trainer
Online Helpers · 2024 — 2025Accurately processed customer orders using the POS system while ensuring meticulous attention to detail. Assisted customers with menu selections and inquiries, all while maintaining high service standards in accordance with quality guidelines.AI QA
Online Helpers · 2024 — PresentEvaluated AI performance by providing actionable feedback aimed at enhancing model quality and user experience. Ensured accuracy, consistency, and quality of AI responses across platforms while identifying issues and recommending improvements.Research & Data Entry Assistant
Dracula Media · 2024 — 2024Conducted research on Amazon business leads and organized detailed data into Google Sheets while supporting various administrative tasks to guarantee accuracy.Product Research Virtual Assistant
The Selling Group LLC · 2018 — 2024Performed product research utilizing Keepa and Seller Amp for Amazon and eBay. Identified profitable products and organized records while optimizing product titles.Operations Specialist
JPMorgan Chase · 2010 — 2015Handled claims processing, account maintenance requests, and inventory transactions. Managed documentation and financial transaction processing while providing operational support for Visa chargebacks.Customer Service Representative
ePLDT Ventus · 2006 — 2010Delivered support via phone and email for customer inquiries while resolving issues promptly and maintaining high service quality. Processed orders and ensured customer satisfaction through effective communication.
Skills & Expertise
Education
- Bachelor's in Information TechnologySTI College
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