May F.
Senior Sales Support and Operations Manager
Open to offersNew to PlatformAbout
May C. is a seasoned Sales & Operations Manager with over 20 years of experience spanning both B2B and B2C sectors. Based in Cebu, Philippines, she excels in supporting sales teams, managing customer inquiries, and streamlining business operations. Her expertise lies in lead management, CRM/online systems, and ensuring data accuracy across various platforms such as Zendesk, Hubspot, and Salesforce. In her role as Operations and Sales Support Manager from 2021 to 2026, she managed sales leads and customer records, coordinated follow-ups, and supported team members with day-to-day operations. Her part-time experience in e-commerce customer support involved handling large volumes of online orders and coordinating with fulfilment teams to ensure customer satisfaction. Additionally, as a senior sales coordinator and virtual assistant, May provided critical support to senior management, overseeing email and calendar activities, and preparing reports to aid decision-making. Her educational background includes a Bachelor of Management Accounting from the University of San Jose Recoletos.
Experience
Operations and Sales Support Manager
null · 2021 — 2026Oversaw the management and organization of sales leads, customer records, and administrative data, guaranteeing the information was accurate and current. Liaised with internal teams to review incoming sales information and inquiries, coordinating necessary follow-up actions. Maintained precise customer details to support the sales process and ensured relevant information was communicated effectively. Fostered collaboration among sales, marketing, operations, customers, and external stakeholders to advance requests and sales-related initiatives. Generated reports and documentation to aid in sales and operational decision-making, while ensuring data accuracy across online systems. Juggled various priorities to meet deadlines and facilitate smooth administrative activities. Provided support to team members with daily sales and operational tasks and worked independently to identify and solve issues in process efficiency. Ensured compliance with established processes and communicated vital information to stakeholders.E-Commerce Customer Support (part time)
null · 2020 — 2021Handled numerous online customer orders, maintaining precise records of customer, order, and transaction details. Responded promptly and professionally to a high volume of inbound inquiries and requests. Evaluated customer concerns and order specifics to facilitate appropriate resolutions. Managed customer interactions via Zendesk and other online platforms, ensuring accurate documentation of all engagements. Worked closely with suppliers and fulfillment teams to address outstanding orders and fulfill customer requests. Followed up on issues such as order delays and escalated customer concerns, all while upholding a customer-centric approach.Senior Sales Coordinator / Virtual Assistant
null · 2014 — 2020Delivered sales coordination and administrative support to senior management while managing emails and calendar activities, including scheduling meetings and events. Ensured maintenance of accurate records for sales and customer information and prepared reports to aid in decision-making processes. Collaborated with clients and internal teams to facilitate efficient completion of sales and administrative tasks. Streamlined sales efforts by tracking outstanding requirements and ensuring timely communication. Managed multiple priorities and provided general support for operational activities, ensuring all information was communicated accurately and promptly.
Skills & Expertise
Education
- Diploma for Professional Education Major in MathematicsInstitution not specified · 2008 — 2009
- Bachelor of Management AccountingUniversity of San Jose Recoletos · 2000 — 2004
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