Maydin A.
Senior Operations and Sales Manager
Open to offersNew to PlatformAbout
Maydin A., based in Cebu City, Philippines, is a seasoned Operations and Sales Leader with over 15 years of experience. His expertise lies in team management, sales supervision, and customer service. At ORKA Energy, he excelled as the Lead Management & Operations Manager, offering strategic assistance to the CEO and handling comprehensive operations and lead management. Skilled at using CRM tools, Maydin ensured data accuracy for business growth. Previously, at The Specialty Company Inc., he analyzed sales data and monitored order processing to enhance client satisfaction. In his role at Dreamscape Networks, he conducted B2B calls, promoting domain and web hosting solutions, thereby expanding the company's client base. His time at Author Solutions Philippines Inc. showcased his capabilities in team leadership, performance management, and employee training. Maydin's technical proficiency extends to using Salesforce, Zoho, LiveChat, Slack, Trello, and Docusign, optimizing both customer service and administration across digital platforms.
Experience
Lead Management & Operations Manager
ORKA Energy · 2025 — 2026Provided support to the CEO in managing daily operations, serving as the main contact for team communications to protect the CEO’s time for business growth. Handled incoming customer inquiries and lead follow-ups, ensuring a steady flow in the sales pipeline. Enhanced team efficiency by streamlining administrative operations and internal communications. Optimized lead handling processes, tracked conversion rates using the CRM, and ensured data accuracy for reporting purposes. Maintained customer databases and managed lead tracking for precise reporting.Account Coordinator
The Specialty Company Inc. · 2020 — 2024Analyzed sales data to uncover trends and opportunities, adjusting strategies accordingly. Managed order processing tasks, which included inventory control, stock levels, and shipment coordination to fulfill client needs. Addressed customer inquiries and complaints swiftly and professionally. Ensured clear communication with departments involved in order accuracy and fulfillment.Virtual Admin Support & Lead Generation Specialist (Remote)
The Quintin Group Keller Williams · 2019 — 2020Oversaw daily administrative duties such as managing emails, organizing files, and conducting research. Enhanced the online presence by managing social media accounts and scheduling posts. Organized customer data and led administrative functions to support business operations effectively.Business Development Specialist (Office-Based)
Dreamscape Networks (Domain & Web Hosting, Australia) · 2018 — 2018Performed outbound B2B calls to offer domain name, web hosting, and digital solutions to Australian business owners. Developed new business leads and managed prospects utilizing CRM tools. Worked closely with sales consultants and account managers to secure client accounts and fostered strong relationships to ensure repeat business and upselling.Sales Consultant/Supervisor
Author Solutions Philippines Inc. · 2010 — 2018Led a high-performing team of sales and customer service representatives, consistently reaching monthly revenue goals and service level agreements (SLAs). Conducted performance reviews and audits regularly to deliver data-driven feedback and coaching to improve team productivity. Managed disciplinary actions and conflict resolution in accordance with company policy and labor standards. Designed and implemented employee onboarding and training programs, focusing on customer engagement techniques and behavioral interviewing for improved hiring quality. Oversaw lead generation databases and managed multi-channel outreach efforts, maintaining a successful resolution rate for escalated client queries. Collaborated with HRD to implement initiatives improving employee retention and creating a positive work environment.