Mbongiseni E.
Mid-Level Contact Center Consultant
Open to offersNew to PlatformAbout
Mbongiseni E. is a seasoned professional with a comprehensive background in tele sales and data management, based in the Kingdom of Eswatini. As a Tele Sales/Contact Center Consultant at Eswatini MTN, he manages a high volume of inbound and outbound calls, adhering to communication protocols to address customer needs effectively. Prior to this role, Mbongiseni was a Data Entry Clerk with Georgetown Global Health, where he contributed to data management by updating patient databases and ensuring quality data integrity for health service linkages. His experience as a Data Quality Assurance professional further enhanced his capabilities in data optimization and system design collaboration. Mbongiseni holds an Associate Degree in Multimedia from Limkokwing University and has acquired a Certificate in Monitoring and Evaluation. He demonstrates proficiency in database management tools, advanced Microsoft Excel, and innovative problem-solving within various organizational frameworks.
Experience
TELE SALES /CONTACT CENTER CONSULTANT
Eswatini MTN Contact · 2022 — PresentHandle a high volume of inbound and outbound calls efficiently. Use communication scripts effectively to address various topics. Assess customer needs, clarify details, research issues, and present solutions or alternatives. Identify upselling opportunities for products.DATA ENTRY CLERK
Georgetown Global Health · 2021 — 2022Extract routine data from patient files and registers, entering it into the CMIS Lite Application. Update databases with revised information, ensuring accuracy in linkages related to treatment services and retention data.DATA QUALITY ASSURANCE
Georgetown Global Health · 2021 — 2021Monitor data quality to support organizational decision-making. Analyze complex data to improve collection efficiency and quality. Address and resolve data quality issues while collaborating with database developers to enhance systems.QUALITY ASSURANCE
Eswatini MTN Contact · 2019 — 2020Ensure that raw materials and components used in production meet quality standards. Inspect production processes and equipment to maintain smooth operation.DATA ENTRY
Management Development Institute · 2020 — 2020Input customer and account data accurately by transcribing text and numerical information from source documents. Verify data for accuracy, correct errors, and prioritize information for computer entry.SALES REPRESENTATIVE
Global Sales Unit · 2019 — 2019Engage in selling products and services to prospective customers using persuasive arguments. Conduct cost-benefit analyses on current and potential clients. Sustain positive relationships to drive future sales.GRAPHIC DESIGNER
Business Express Swaziland · 2017 — 2018Create design solutions through visualization and production of graphics. Engage with clients to understand their needs and present design concepts effectively.
Skills & Expertise
Education
- Postgraduate Diploma in Management (Pending)Regent Business School · 2023 — Present
- Associate Degree in MultimediaLimkokwing University · 2014 — 2017
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