Mc D.

MC Donald G., based in Cagayan de Oro City, Philippines, is a seasoned Customer Service Representative with substantial experience in the Philippine BPO industry. He excels in handling high-volume interactions, especially in resolving complex issues while maintaining top-notch customer satisfaction. With a focus on performance improvement and customer experience, MC Donald has proven expertise in managing hotel reservations and booking management, particularly working with the Hilton account at Teleperformance, handling inquiries related to room availability, pricing, and hotel services through various communication channels. Additionally, he adeptly processes and monitors student refund disbursements at Ubiquity's BankMobile, ensuring compliance with financial verification protocols. His proficiency in process compliance and accuracy control is further supported by his adept use of systems like Oracle and BMAS. MC Donald's academic foundation in Hotel and Restaurant Management complements his robust service delivery skills and industry knowledge.