McJared L.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Mcjared L. is a dedicated Customer Success Specialist with extensive experience in the healthcare, tech sales, and software support sectors. With a proven track record of bridging the gap between complex products and satisfied clients, Mcjared excels in ensuring long-term client success and growth. At Pru-Life UK, he served as a Financial Consultant, offering customized financial solutions tailored to clients' unique needs. His role at Talent2 HRBPO Corporation/Ceridian refined his expertise in customer support, managing over 75 calls daily and resolving account issues using software decision-support programs. His tenure at Optum Global Solutions/United Health Care involved addressing inquiries about health care benefits, claims, and coverage. Additionally, his position as Supply Manager at The Church of Jesus Christ of Latter Day Saints honed his proficiency in supply chain management. Mcjared holds a Bachelor of Science in Business Administration majoring in Marketing and Management. He is skilled in using CRM platforms like HubSpot and Salesforce Service Cloud, and he is adept at remote communication via MS Teams and Slack.
Experience
Financial Consultant
Pru-Life UK · 2023 — 2026Engaged in detailed consultations with clients to identify their financial aspirations, needs, and obstacles. Crafted tailored financial strategies that encompass life insurance, investment, and retirement options. Articulated the features and advantages of Pru Life UK’s insurance and investment offerings to clients.Customer Support
Talent2 HRBPO Corporation/ Ceridian · 2022 — 2023Managed over 75 calls each day, addressing customer inquiries using decision-support computer software and effective problem-solving techniques. Addressed and resolved issues related to account transactions, payments, and balances while overseeing a substantial volume of email communications for timely resolutions.Customer Service Representative
Optum Global Solutions/ United Health Care · 2021 — 2022Responded to member inquiries regarding health care benefits and services through inbound calls. Addressed concerns related to claims, billing, or coverage, while providing accurate and clear information about plan options, procedures, and eligibility.Supply Manager
The Church of Jesus Christ of Latter Day Saints · 2019 — 2020Cultivated and sustained partnerships with suppliers and vendors to guarantee timely deliveries of materials and supplies. Supervised daily operations of the supply chain, which included inventory management, purchasing, and logistics. Negotiated pricing and terms with suppliers to secure cost-effective purchasing solutions.
Skills & Expertise
Education
- Bachelor of Science in Business Administration major in Marketing and ManagementUNIVERSITY OF THE EAST- MANILA · 2022 — 2026
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