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Mechelle L. — Mid-Level Customer Support Specialist from Philippines

Mechelle L.

Mid-Level Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalogGerman
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About

Mechelle C. is a seasoned Virtual Assistant and Customer Support Specialist based in the Philippines, proficient in providing comprehensive administrative support and customer service. Her extensive background in international client support, teaching, and social media management showcases her adaptability in dynamic environments. Mechelle's professional experience encompasses roles such as managing Facebook group activities, where she engaged communities with professionalism, and her customer service tenure at renowned companies like VXI and Alorica, handling service-related concerns with efficacy. She possesses robust skills in Microsoft Word, PowerPoint, and Canva, and demonstrates proficiency with CRM systems. Her educational foundation in Secondary Education, specializing in Social Studies from the University of Mindanao, bolsters her communication skills, vital for her teaching roles in Thailand's Isaranusorn School and Poka Foundation School. Mechelle's fluency in English and Filipino enhances her ability to work effectively with diverse individuals, making her a valuable asset in any collaborative or client-facing role.

Experience

  • Teacher

    Isaranusorn School · 2023 — 2026
    Delivered instruction and support to elementary-level students, adapting teaching methods to suit various learning needs and effectively communicating with a diverse student body.
  • Facebook Group Management – Part-Time

    null · 2023 — 2023
    Oversaw and engaged with activities within a Facebook group, fostering community interactions and ensuring an organized and professional environment for group members.
  • Teacher

    Poka Foundation School · 2022 — 2023
    Instructed elementary-level students, organized classroom activities, and adapted to a new cultural setting while maintaining effective communication within an international context.
  • Customer Service Representative

    VXI · 2021 — 2022
    Assisted customers with inquiries and service-related issues, providing professional support and utilizing customer service platforms to manage requests.
  • Customer Service Representative

    Alorica · 2019 — 2021
    Facilitated customer assistance and addressed concerns through effective communication and problem-solving, collaborating with team members to enhance overall service delivery.

Skills & Expertise

Education

  • Bachelor of Secondary Education, Major in Social Studies
    University of Mindanao · — — 2020
  • Secondary Education
    New Corella National High School · 2013 — 2014
  • Elementary Education
    San Roque Elementary School · 2009 — 2010

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