MEDINI R.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Medini R. is a Commerce graduate with a strong educational background from NMKRV College for Women, specializing in Finance, Accounting, Human Resources, and Business Development. Her experience as a Customer Support Representative at Accenture involved providing logistical support for UPS, managing communications, resolving customer issues, and collaborating with teams to address complex service concerns. Prior to this, she worked as a Jr. Business Developer at Learning Lab Research Institute, leading lead generation and managing the sales cycle. Additionally, Medini gained insights into HR operations during her internship at Mysore Sales International Ltd. She is adept in using CRM tools like Salesforce and Zoho CRM, and is proficient in MS Excel and financial reporting. Medini is multilingual and has earned several certifications, including GST and Tally Prime.
Experience
Customer Support Representative
Accenture · 2025 — 2025Provided support for UPS by addressing logistics, shipment inquiries, tracking issues, and service escalations with professionalism. Managed both inbound and outbound communications while ensuring compliance with SLA and quality standards. Used internal ticketing systems and CRM tools to efficiently log, monitor, and resolve customer issues. Collaborated with operations, technical teams, and UPS support units to address complex service-related concerns. Demonstrated effective problem-solving skills that enhanced customer satisfaction and first-contact resolution rates.Jr. Business Developer
Learning Lab Research Institute (LLRI) · 2025 — 2025Led lead generation and prospecting efforts for educational programs aimed at institutions and individual learners. Oversaw the entire sales cycle, which included outreach, product demonstrations, negotiations, and closures. Worked with internal teams to customize course offerings based on market needs. Maintained the accuracy of the CRM pipeline and facilitated consistent revenue growth.Human Resource Intern
Mysore Sales International Ltd (Government of Karnataka Undertaking) · 2024 — 2024Supported recruitment processes by screening resumes, scheduling interviews, and managing onboarding procedures. Participated in employee engagement initiatives and training sessions. Updated HRIS systems to ensure compliance with HR documentation standards. Gained practical knowledge of labor law basics, payroll operations, and performance evaluation procedures.
Skills & Expertise
Education
- Bachelor of Commerce (B.Com)NMKRV College for Women · 2021 — 2024
- Pre-University Course (Commerce)Jyothy Kendriya Composite PU College · 2019 — 2021
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