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Mehdi A. — Junior Customer Service Specialist from Tunisia

Mehdi A.

Junior Customer Service Specialist

Tunisia 1-2 years
Open to offersNew to Platform
Languages
EnglishFrenchArabic
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About

Mehdi A. is an experienced agent de service client with 2.5 years dedicated to customer relations and support, spanning the e-commerce and food service industries. As a boutique en ligne manager at Elsook, Mehdi oversees order management, customer confirmations, delivery tracking, and the development of Meta Ads campaigns, including the creation of digital visuals and content. Mehdi also manages social media communications and monitors sales performance metrics. Previously, at Korean Street Food Chicken Bang Hotel de Ville, Mehdi handled client welcome services, order processing, and new staff training. During a digital marketing internship at Expersi, Mehdi focused on SEO optimization, competitor analysis, and website performance tracking, providing recommendations for organic traffic improvement. Mehdi's education in management and a dual master's in digital marketing from institutions in Tunis and Lyon further supports these capabilities.

Experience

  • Gestionnaire de boutique en ligne

    Elsook · 2024 — Present
    Oversees order management and client confirmations, provides customer service while tracking deliveries, designs and manages advertising campaigns using Meta Ads, creates digital content and promotional visuals, engages in social media management and client communication, and organizes sales while monitoring performance.
  • Employé polyvalent

    Korean Street Food Chicken Bang Hotel de Ville · 2023 — 2024
    Welcomes and serves customers, takes orders while addressing requests, prepares orders, and maintains cleanliness and orderliness. Additionally, fosters the training and support of new team members.
  • Chargé de référencement - Stagiaire

    Expersi · 2022 — 2023
    Conducts competitor analysis and monitors website performance. Focuses on optimizing SEO and correcting content, while tracking outcomes and providing recommendations to enhance website traffic.

Skills & Expertise

Education

  • Double Master in marketing digital
    Esprit School of Business, Tunis / SUP DE COM, Lyon · 2022 — Present
  • Licence fondamentale en management
    FSEG Tunis · 2018 — 2021

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