Mel R.
Mid-Level Administrative Specialist
Open to offersNew to PlatformAbout
Mel R. is an experienced administrative professional specializing in customer service, export clearance, and billing coordination. With a background supporting U.S.-based healthcare operations, Mel coordinated shipments, managed pharmacy charges and driver payments, and maintained strict documentation compliance. At Alorica Teleservices, he handled high-volume live chat support to improve customer loyalty. During his tenure as a Clearance Agent at FedEx, Mel demonstrated efficiency by processing 230–300 commercial invoices daily for international shipments, ensuring accuracy and compliance in the logistics sector. His earlier roles include handling financial documents as a Financial Secretary in a non-profit religious organization and performing detailed identity verification for debt settlements at FCO Worldwide. Mel holds a Bachelor of Science in Hotel and Restaurant Management from Benguet State University and is recognized for his organizational and time management abilities within the business process outsourcing, logistics, and healthcare industries.
Experience
Customer Experience Agent
Alorica Teleservices, Inc. · 2024 — 2025Handled high-volume live chat interactions while providing professional and friendly service to promote customer loyalty.Clearance Agent - Associate
FedEX · 2020 — 2023Reviewed and processed 230–300 commercial invoices daily for international shipments from France, Portugal, and Spain, maintaining accuracy and compliance.Collections Specialist
FCO Worldwide, Inc. · 2019 — 2019Executed detailed identity verification for debt and mortgage settlements across various U.S. states.Financial Secretary
The Church of Jesus Christ of Latter-day Saints · 2014 — 2016Managed confidential financial documents for the Philippines Iloilo Mission, including preparation for annual audits, lease agreements, and processing payments.Virtual Assitant - Billing Coordinator
Third-Party Agency Assigned to U.S.-Based Healthcare CompanySupported U.S. healthcare operations through coordination of shipments, tracking of pharmacy charges, managing driver payments, resolving driver-related issues, and ensuring the documentation was accurate and compliant.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementBenguet State University · 2011 — 2018
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