Mel R.

Mel Rose M. C. is a dedicated professional with nine years of customer service experience, showcasing her commitment primarily in the online retail and food delivery sectors. Her roles as a senior customer service representative at Alorica Teleservices Inc., Sykes, and Tenerity have fine-tuned her ability to effectively handle escalation calls and lead team initiatives. As part of the SME Team, she has achieved 100% positive customer survey results on her accounts. Her educational background includes a Bachelor of Science in Secondary Education with a major in Filipino from the University of Manila. Mel Rose also holds certifications in Privacy and Cybersecurity Risks, Data Protection, and Intellectual Property Protection, reflecting a strong focus on compliance and security. Certified as a licensed teacher, she is recognized for her ability to support business objectives and achieve service level agreements.