melanie M.

Melanie M. is an experienced professional in the BPO industry, having served as both a Customer Service Representative and Tech Support. In her role as a CSR for a retail account, she demonstrated proficiency in managing email, chat, and voice interactions, assisting customers with placing orders, processing refunds, and enhancing sales. She further expanded her skill set by working with Ticketmaster, where she facilitated order placements for events such as concerts and sports. Her technical expertise was utilized as a Tech Support for a Radio Satellite Account, where she provided troubleshooting assistance and coordinated technician appointments. Additionally, Melanie has acted as a Patient Care Advocate, uniquely leveraging her ability to schedule medication appointments and manage pharmacy orders through Accredo. Her educational background includes studies at Kaunlaran High School and San Rafael Tech Voc School, with further academic pursuits at St. Amatiel College.