Melanie E.

Melanie C. is an accomplished Customer Service and Administrative Support Professional with over 15 years of experience across BPO, healthcare, and corporate environments. Her expertise lies in managing customer interactions via phone, email, and chat, effectively resolving issues, and supporting efficient office operations. Melanie most recently worked at Cognizant Technology Solutions Philippines, handling provider credentialing processes, ensuring medical record accuracy, and meeting insurer compliance on the HEDIS project. At TDCX Philippines, she served as a Support Ambassador, delivering customer support globally and mediating disputes between guests and hosts. As a Customer Support Engineer with Movate, Melanie supported UK/US customers with technical issues, upselling services, and consistently exceeding KPIs for first-call resolution. Her earlier roles include sales and administrative positions, contributing to her well-rounded experience. Melanie holds a BA in Mass Communication from Philippine Christian University and is proficient in using CRM tools such as Salesforce, Freshdesk, and Zendesk.