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Melanie C. — Mid-Level IT Support Specialist from Philippines

Melanie C.

Mid-Level IT Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Melanie C. is a seasoned IT and administrative professional with over five years of experience in technical support and after-sales administration. She has honed her skills in industries such as insurance and express delivery services, contributing to Paramount Life & General Insurance Corp. and PH Global Jet Express Inc.. At Paramount, Melanie excelled in administrative coordination, managing client requests, policy endorsements, and documentation while liaising with internal departments to resolve client concerns. Her role at PH Global involved providing comprehensive IT troubleshooting and network support, overseeing IT asset inventories, and ensuring adherence to IT policies. A Bachelor of Science in Business Administration major in marketing from Pamantasan ng Lungsod ng Muntinlupa complements her strong technical aptitude, allowing her to effectively support operations across IT, administrative, and marketing environments.

Experience

  • IT Senior Associate

    PH Global Jet Express Inc. · 2021 — 2025
    Delivered technical support and troubleshooting for hardware, software, and network issues spanning various departments. Oversaw IT asset inventory, coordinated system upgrades, and ensured adherence to IT policies. Partnered with cross-functional teams to establish technology solutions and enhance operational workflows.
  • After Sales Admin Support

    Paramount Life & General Insurance Corp. · 2019 — 2021
    Managed after-sales administrative tasks by processing client requests, policy endorsements, and documentation. Worked with internal departments to address client issues and ensure timely service delivery. Kept accurate records of client accounts and generated regular reports for management.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Pamantasan ng Lungsod ng Muntinlupa · 2016 — 2019

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