Melany O.
Junior Customer Service Agent
Open to offersNew to PlatformAbout
Melany O. is an experienced agent and content specialist currently working at Teleperformance in Bogotá, Colombia. She handles phone calls in both English and Spanish with an emphasis on providing solutions through active listening and problem-solving skills. With a professional background rooted in the police service, Melany has honed her abilities in patrolling, strategic planning, and maintaining community safety, as evidenced by her role as a police officer in Soacha Metropolitan. Her hands-on experience in the retail industry, specifically with La Colmena, demonstrates her expertise in sales and customer relations, notably in African beauty products. As a former parking security operator for Central Parking System, Melany developed skills in security issue detection and organization. She is a proactive learner dedicated to personal and professional growth, committed to providing exceptional customer experiences and engaging effectively with diverse audiences.
Experience
Sales Agent
Teleperformance · 2023 — 2024Handled Spanish-language phone calls, encouraging potential customers to take advantage of bonuses associated with the betting platform. Demonstrated active listening and the ability to respond to customer objections with empathy and product knowledge, while assisting both customers and coworkers.Agent and Content Specialist
Teleperformance · 2023 — PresentManaged phone calls in both English and Spanish, providing customers with solutions for their issues through the appropriate processes. Employed active listening to address problems empathetically and patiently, assisting customers and coworkers with product-related inquiries while continuously learning to enhance customer experiences.Driver / Parking Security Operator
Central Parking System · 2023 — 2023Moved vehicles into the parking facility when space was limited and monitored cameras to deter theft of vehicles and objects. Patrolled the parking area to maintain safety and organization, assisting users in locating their vehicles and addressing potential security issues.Police Officer
Soacha Metropolitan · 2021 — 2023Patrolled high-risk areas to reduce incidents of violence, utilizing physical strength when necessary in complex situations. Responded to traumatic events such as thefts and conflicts, and managed prison inmate care. Created reports to document activities, generated strategies aimed at decreasing delinquency, and analyzed situations to make swift, informed decisions.Group Brigadier Second Semester
Escuela de Policía Rafael Reyes · 2020 — 2021Collaborated with the community to develop new solutions and foster trust among residents. Led evaluation strategies related to legal knowledge and contributed to developing strategies aimed at decreasing delinquency, adapting approaches to address unique situations. Motivated team members to reach objectives by conducting follow-ups on knowledge and skills enhancement.Seller, Administrator
La Colmena · 2014 — 2020Engaged with leads, finalized sales, and maintained customer relationships while selling African products including hair extensions and wigs. Developed strategic initiatives to boost sales through evaluation of competitors and personalized service offerings. Responded to customer inquiries regarding product characteristics, pricing, and benefits while ensuring inventory was adequately stocked.
Skills & Expertise
Education
- Highschool DiplomaInstitución educativa oficial llano verde sede San Felipe · — — 2018
- bachelor's degreeInstitution not specified
- professional technology degree in police serviceInstitution not specified
Photos
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