Melchor B.
Senior Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Melchor B. is a seasoned Customer Service and Technical Support Specialist with over five years of experience in technical troubleshooting, outbound sales, and retail representation within the consumer technology and IT hardware industries. At Full Potential Solutions in Davao, Melchor managed high-volume service delivery and outbound sales, implementing workflow improvements that reduced ticket resolution time and elevated team service quality. Previously, as an HP Sales Representative at Teletech Cebu, he increased product adoption by delivering detailed technical presentations and streamlining the sales inquiry process, boosting customer satisfaction. As a Linksys Technician at Concentrix CDO, Melchor resolved connectivity issues for L1 routers and Advanced Velop mesh systems, collaborating with Tier 2 teams to enhance technical documentation. His expertise includes network troubleshooting, technical documentation, and product promotion in fast-paced, service-focused environments.
Experience
Customer Service & Outbound Sales Representative
Full Potential Solutions · 2024 — 2026Handled service delivery at a high volume while driving outbound sales, regularly achieving daily KPIs in a dynamic setting. Developed a collaborative workflow that enhanced team service quality and decreased ticket resolution times.HP Sales Representative
Teletech Cebu · 2019 — 2020Provided technical product presentations to a varied clientele, enhancing customer understanding of HP offerings. Built enduring client relationships by assessing specific user needs and aligning them with effective HP products. Enhanced the sales inquiry process to boost overall shopping satisfaction.Linksys Technician (L1 & Advanced Velop)
Linksys Concentrix CDO · 2017 — 2019Delivered high-level technical support for L1 routers and Advanced Velop systems, addressing connectivity and hardware issues. Ensured optimal performance of network equipment for residential and small business users. Worked with Tier 2 support to document technical issues, aiding in quicker future resolutions.
Skills & Expertise
Education
- Bachelor of Science in MathematicsBukidnon State University · — — 2016
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