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Melvin H. — Mid-Level Virtual Assistance Team Leader from United States

Melvin H.

Mid-Level Virtual Assistance Team Leader

United States 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Melvin H. is an experienced professional with verified roles as a Team Leader, Virtual Assistant, and Editorial Assistant, with a background in legal services, general contracting, publishing, and education. At Bay Legal PC in California, he supervises billing operations, coaches Billing Specialists, resolves invoice disputes, generates daily financial reports, collaborates with attorneys and management, and develops SOPs for billing. Previously, at General Contractors National, he supported business operations, managed payroll and collections, updated CRM systems, and assisted the bookkeeper in financial reporting for the contracting industry. In the publishing domain at TechDay, Melvin handled editorial tasks, CRM maintenance, image editing, social media management, competitor research, and led content-related projects. His strong command of CRM management, data analysis, and graphic design is consistently demonstrated across diverse business domains. Melvin holds advanced degrees in Mathematics and excels in documentation, reporting, and operations management.

Experience

  • Editorial Assistant

    TECHDAY (VIRTUAL) · 2025 — 2025
    Handled inquiries from PR agencies, marketing personnel, and external firms regarding press releases and articles. Managed the company database/CRM (Jax) by approving images and emails, as well as selecting publication regions. Edited images in Photoshop to conform to brand standards. Updated the company's standard operating procedures (SOPs) and managed its social media accounts on X (formerly Twitter) and LinkedIn. Attended virtual events to transcribe key details and created engaging content derived from these events. Conducted competitor research and analysis, presenting findings to the team. Led special projects centered on keyword research and addressed additional tasks as needed.

  • Billing Team Leader

    BAY LEGAL PC (VIRTUAL) · 2025 — Present
    Addressed client invoice issues and disputes through communication channels such as phone, email, or text. Coordinated with legal insurance providers for claim filings and monitoring payments. Oversaw the performance of Billing Specialists through daily tasks. Compiled daily reports for outstanding invoices and balances, as well as presented Work-In-Progress and Trust Balance reports to Attorneys. Worked with the CEO and management on weekly collection targets and executed projects to enhance billing procedures within the Legal department, establishing and maintaining SOPs for the Billing department.

  • Operations Assistant

    GENERAL CONTRACTORS NATIONAL (VIRTUAL) · 2023 — 2025
    Supported the CEO and partners in the daily operations of the business. Supervised the tasks and performance of virtual sales representatives using collaboration platforms like Microsoft Teams and MS Drive. Updated and maintained the company database and CRM system (Jobnimbus). Developed manuals, process documentation, and standard operating procedures (SOPs) for the company. Created job contracts for roofing and general contracting projects and facilitated financing applications. Generated customer invoices, processed payroll, managed collections, and ensured timely payment of overdue invoices. Assisted the Bookkeeper in compiling monthly business and financial reports.

  • Process & Support Team Leader

    COURSE HERO (VIRTUAL) · 2021 — 2025
    Monitored team and individual key performance indicators (KPIs) to meet service level agreements (SLAs). Tracked attendance, performance metrics, and scorecards while coaching team members on work issues. Documented processes and optimized operations to enhance efficiency. Conducted data analysis and created reports using spreadsheets, presenting insights through various mediums like slides and Canva. Managed projects related to new company initiatives and developed quality assurance (QA) processes for those projects while collaborating with clients for regular updates via Slack and Zoom.

Skills & Expertise

Content CreationVirtual Assistant

Education

  • MaEd in Mathematics
    Don Honorio Ventura State University · 2018 — 2022
  • BSEd in Mathematics (Magna Cum laude)
    Colegio de San Juan de Letran · 2013 — 2017