Menchu P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Menchu P. is an experienced Customer Service Representative with a background in customer support, procurement supervision, and administrative operations across the BPO, procurement, food service, and trading industries. At Teletech (2023-2025), Menchu managed customer inquiries via email and chat, maintained detailed interaction records, and supported initiatives for improved customer satisfaction. As a Procurement Supervisor at Pandewalker Corp. (2021-2023), she coordinated supplier communications, monitored orders, and streamlined workflows among internal teams. Her role as Management Trainee at ArmyNavy (2019-2021) involved rotations in customer service, operations, and administration, while at RMJM Trading Industries Incorp. (2017-2019), she organized internal records and supported meetings and cross-departmental workflows. Menchu is adept in Google Sheets, Microsoft Excel, and Shopify, and holds a Bachelor of Science in Hotel and Restaurant Management from STI College Meycauayan.
Experience
CUSTOMER SERVICE REPRESENTATIVE
TELETECH · 2023 — 2025Handled customer inquiries through email and chat by providing timely responses, maintaining detailed records of each interaction, escalating customer issues as necessary, and assisting with efforts to enhance customer satisfaction.PROCUREMENT SUPERVISOR
PANDEWALKER CORP. · 2021 — 2023Oversaw communications with suppliers, monitored order processes, prepared various procurement reports, and collaborated with internal teams to refine existing workflows.MANAGEMENT TRAINEE
ARMYNAVY · 2019 — 2021Completed rotations across customer service, operations, and administrative areas; provided support for workflow planning, reporting activities, and team coordination tasks.ADMINISTRATIVE STAFF
RMJM TRADING INDUSTRIES INCORP. · 2017 — 2019Organized and maintained files and records, helped arrange scheduling and meetings, facilitated internal communications, and supported management in rolling out operational improvements.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementSTI College Meycauayan · 2013 — 2017
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