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Menzi M. — Junior Customer Service Associate from South Africa

Menzi M.

Junior Customer Service Associate

South Africa 1-2 years 850 - 1200 USD per month
Open to offersNew to Platform
Languages
English
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About

Menzi M. is a skilled customer service professional with a diverse background spanning across call-center and retail environments. With experience at the Gauteng Office of the Premier, he adeptly handled resident inquiries and supported high-volume COVID-19 response cases. At Men's Clinic International, he enhanced client relationships by promoting specials and managing appointment schedules. Currently, as a Senior Associate at WNS Global, he is responsible for night shift inbound calls in the US auto insurance domain, excelling in Customer Service, Call Center Operations, and Client Relationship Management. Menzi's educational journey includes completing his matriculation at PJ Simelane Secondary School and ongoing studies at Cape Peninsula University of Technology. Additionally, his language proficiency in English, Sotho, and Zulu enhances his communication capabilities.

Experience

  • Senior Associate

    WNS Global · 2025 — Present
    Handled inbound calls during the night shift for US auto insurance, delivering accurate and compliant support to customers. Assisted with high-priority inquiries as a senior associate, upholding service standards in a dynamic call-center environment.

  • Call Center Agent

    Men's Clinic International · 2022 — 2023
    Marketed available specials to enhance medication sales and foster client engagement. Handled appointment scheduling and confirmations, ensuring accurate details and efficient diary management.

  • Store Assistant

    Sportscene – Valip House · 2023 — 2023
    Provided customer assistance and supported daily sales operations to contribute to store objectives. Maintained store standards through effective housekeeping, stock organization, and merchandising activities.

  • Call Center Agent

    Gauteng Office of the Premier · 2020 — 2021
    Managed resident inquiries and documented service-delivery issues for follow-up and escalation. Supported high-volume COVID-19 response cases by guiding residents, logging requests, and coordinating necessary steps.

Skills & Expertise

Customer SupportCall HandlingCall CenterCustomer ServiceCustomer Service Representative

Education

  • Matriculated
    PJ Simelane Secondary School · — — 2019
  • Currently Studying
    Cape Peninsula University of Technology

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