Mercy S.

Mercy T. is an experienced Customer Service Representative with a background in industries such as fitness, healthcare, and business process outsourcing. At Teleperformance Inc, Mercy managed incoming calls, maintained customer records, and handled hotel booking operations. During her tenure at Optum, she focused on health care insurance support, assisting members with premiums and processing calls per company procedures. She has also held roles as a Fitness Instructor at J&M Fitness Gym, where she oversaw gym operations and personalized workout routines, and as a Recreation Specialist at King Abdulaziz Medical City, leading diverse recreational programs and managing administrative activities. Mercy’s core competencies include customer service, data entry, email management, and social media management, strengthened by proficiency with spreadsheets and content creation tools like Canva.