Merie N.
Mid-Level Restaurant Operations Manager
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Merie Nichelle L. is an experienced Restaurant & Bar Manager based in Batangas City, Philippines, specializing in the food and beverage and hospitality industry. At Bluemoon Effect Bar and Restaurant, she coordinates all aspects of Front and Back of House operations, manages customer satisfaction, staff performance, and inventory, and ensures compliance with sanitation and safety regulations. Previously, as a Management Trainee at Lucky Tann Foods Service (LTFS)-McDonald's, she managed shift schedules, conducted inventory checks, implemented marketing plans, and reinforced food safety protocols within a fast-food environment. With hands-on roles at Starbucks and Macro Asia Airport Services, she developed strong customer service and sales and marketing proficiency, alongside operational skills such as inventory management and expense reporting. She holds a Bachelor of Science in Tourism Management from Batangas State University.
Experience
Restaurant & Bar Manager
Bluemoon Effect Bar and Restaurant · 2022 — PresentCoordinates daily operations for both Front of House and Back of House. Delivers exceptional service to enhance customer satisfaction while efficiently addressing complaints. Conducts regular product quality reviews and researches potential new vendors. Organizes and supervises shifts, assesses staff performance, and offers constructive feedback to boost productivity. Estimates future needs for goods and ensures compliance with sanitation and safety regulations. Manages the restaurant's reputation and identifies improvement measures, while overseeing operational costs and implementing waste reduction strategies. Prepares detailed reports on revenues and expenses, promotes the brand locally through community engagement, and trains employees in customer service protocols.Management Trainee
Lucky Tann Foods Service (LTFS)-McDonalds · 2021 — 2022Oversees shift management and inventory control, attending to guest inquiries to enhance their experience. Identifies potential issues affecting guest satisfaction and implements improvement plans. Maintains stock levels while ensuring order accuracy, quality, and condition during inventory receipts. Participates in the implementation of marketing strategies to drive profitability across various segments, while coordinating promotional activities and assessing their impact on sales targets. Ensures the execution of security and safety procedures, monitoring food safety and sanitation during shifts, while reinforcing company policies. Guides crew members through training on personnel policies and safety regulations, contributing to performance evaluations and employee engagement initiatives.Barista / Cashier
Rustan Coffee Corporation – Starbucks Coffee · 2019 — 2020Greets customers and assists them in finding their seats. Prepares and serves a variety of hot and cold beverages, customized to customer preferences. Responsible for processing customer orders and payments, while ensuring cleanliness and sanitation of the work and seating areas as well as equipment and tools.Admin Assistant – On the Job Training
Macro Asia Airport Services – International Passenger Terminal, NAIA · 2019 — 2019Assisted in welcoming customers and managing their seating arrangements. Created and served beverages, focusing on customer preferences. Handled customer orders and payment processes, while maintaining cleanliness in workstations and public areas.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementBatangas State University · 2012 — 2019
- Elementary EducationBatangas City East Elementary School · 2002 — 2008
- Secondary or High school EducationBatangas National High School
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