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Merla P. — Mid-Level Collections Associate from Philippines

Merla P.

Mid-Level Collections Associate

Philippines No experience yet
Open to offersNew to Platform
Languages
FilipinoEnglish
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About

Merla P. is a dedicated professional with extensive experience across multiple domains including customer service, administrative support, collections, medical reviewing, and cashiering. From 2017 to 2022, she worked as a Medical Reviewer for CMLS, ensuring the accuracy and confidentiality of medical records. Concurrently, she served as a Cashier at ADD Grocery where she honed her cash handling and customer communication skills. Prior to this, she was a Collection Associate at Encore Receivable Management, managing client communications and account documentation effectively. Her earlier roles included Accounting Staff at Spectrum Security Services, where she excelled in data entry and document management, and Pharmacy Assistant at Addlife Pharmacy, overseeing inventory and customer inquiries. Merla holds an Associate in Computer Secretarial Course from Philippine Christian University and possesses strong attention to detail and time management capabilities.

Experience

  • Medical Reviewer

    CMLS · 2017 — 2022
    Reviewed and verified medical records while ensuring accuracy and confidentiality of documents.
  • Cashier

    ADD Grocery · 2017 — 2022
    Processed customer payments with accuracy and efficiency, while also assisting customers with inquiries and product-related concerns.
  • Collection Associate / Debt Collector

    Encore Receivable Management / Synchrony Financial · 2014 — 2018
    Engaged professionally with clients to discuss outstanding balances and conducted follow-ups on payments, while keeping precise account documentation and reports.
  • Accounting Staff / Encoder / Filing Clerk

    Spectrum Security Services, Inc. · 2007 — 2014
    Managed data encoding and organized document filing and records management, additionally assisting accounting staff with various administrative tasks.
  • Pharmacy Assistant

    Addlife Pharmacy · 2004 — 2007
    Supported daily pharmacy operations by assisting customers with inquiries and efficiently organizing medicines and inventory records.
  • Usherette / Portress

    SM Cinema Southmall · 1999 — Present
    Provided assistance to cinema patrons and maintained order within the theater, guiding guests to their assigned seats to ensure customer satisfaction.
  • Cashier / Service Crew

    Lydia’s Lechon and Restaurant · 1998 — 1999
    Performed cashiering duties and delivered customer service, supporting food service and maintaining the dining area for a pleasant experience.

Skills & Expertise

Education

  • Associate in Computer Secretarial Course
    Philippine Christian University - Manila · — — 1998

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