Merlinda X.

Merlinda X., based in Tirana, Albania, is a seasoned Customer Support Supervisor with extensive experience in the aviation industry. Currently serving at Konecta - Ita Airways, she excels in monitoring departmental and individual performance goals, providing feedback, and coordinating activities to meet operational demands. Previously, Merlinda held a supervisory position at Teamscom - Ita Airways, where she managed critical customer communications and ensured compliance with company policies. Her hands-on experience as a Customer Service Representative at both Bconnect - Ita Airways and Albacall - Alitalia Airlines has honed her skills in utilizing Sabre and Amadeus systems, resolving passenger issues, and managing high-pressure situations. Merlinda is proficient in English and adept at using Microsoft Office, demonstrating effective team leadership and conflict resolution within the customer service domain. Her background includes retail customer service experience in Toronto, Canada, and comprehensive knowledge of customer service principles. With a high school diploma from Forest Hill in Toronto, Merlinda stands out for her ability to effectively communicate and work under pressure.