Merna J.

Merna Joy M. has a background in customer service with direct experience at Ubiquity, where she adeptly managed inbound calls and online chat inquiries regarding product pricing and availability. She efficiently processed customer orders by issuing official receipts and encoding purchased items into the system. At Modern Electrical Supply, she provided hands-on assistance to walk-in customers by locating items, answering product questions, and completing sales transactions. Her comprehensive experience at these organizations has honed her active listening, critical thinking, and multitasking skills in the BPO sector, demonstrating her adaptability to night shift schedules and her strong commitment to professional communication. Merna Joy is proficient in English, Tagalog, and Bisaya, and has pursued educational programs at institutions including the University of Science and Technology of Southern Philippines and St. Ignatius Technical College.