Mery A.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Mery A. is an aspiring Virtual Assistant distinguished for her robust customer service proficiency cultivated in a dynamic BPO environment at Eperformax. She expertly manages Google Workspace, Slack, and AI tools like ChatGPT and Gemini to enhance productivity and facilitate communication tasks. From September 2022 to July 2023, Mery adeptly handled customer inquiries and account-related issues, emphasizing professional interaction and positive customer outcomes through strong problem-solving and active listening. Her skill in maintaining accuracy amidst high volumes in a remote support setting is exemplary. A Bachelor of Information Technology candidate at Cebu Technological University, she is equipped for remote work with advanced digital literacy skills and is flexible with international time zones, including US, AU, and UK shifts. Her tech-savvy approach is complemented by hands-on experience with tools like Canva for content creation and design.
Experience
Customer Service Representative
Eperformax · 2022 — 2023Addressed customer inquiries, billing issues, and account-related matters in a high-volume BPO setting while upholding professional communication standards. Provided assistance through effective problem-solving and active listening to ensure a positive customer experience. Handled multiple customer interactions concurrently, ensuring accuracy and adherence to service quality metrics. Cultivated communication, multitasking, and conflict-resolution abilities in a dynamic remote support environment. Maintained a professional demeanor and adaptability while addressing various customer concerns.
Skills & Expertise
Education
- Bachelor of Information TechnologyCebu Technological University Moalboal Campus · 2020 — 2025
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