Meziel G.

Meziel Grace M. is an experienced Customer Service Representative who has worked extensively in the e-commerce and ride-service industries. Based in Malaybalay City, she supported e-commerce customers for two years, specializing in issue resolution, order processing & refund handling, and managing inquiries through platforms such as Shopify and Google Workspace. Meziel then transitioned to remote support for a ride service provider, where she managed customer concerns via email and collaborated with drivers to improve booking efficiency and reduce wait times. Her ability to handle fast-paced environments, combined with proficiency in customer relationship management and remote team collaboration, is grounded in her academic background in Information Technology from System Technology Institute.