MG H.

Haifa C. is an experienced Customer Service Representative with a background in the telecommunications, utilities, and service outsourcing sectors. She has served as a Retention Specialist and Loyalty Representative at Quantrics, a subsidiary of Bell, one of Canada's largest telecom companies, focusing on customer retention and satisfaction. Haifa also worked with IntouchCX, assisting clients from a major utility company in the Carolinas. Her scope further includes roles as a Virtual Executive Assistant at Magic, Inc., supporting clients’ personal and professional requirements, and as a Senior Living Advisor at Concentrix. Proficient in Microsoft Office, proofreading, and communication across English, Filipino/Tagalog, and Hiligaynon, Haifa’s expertise is grounded in supporting high-volume customer needs and administrative operations in fast-paced environments.