Mhelkey G.

Managed diverse responsibilities including providing technical support to students, faculty, and staff, and efficiently resolving IT issues to minimize downtime. Diagnosed and repaired hardware issues for desktops, laptops, printers, RAM, HDD/SSD, motherboard, and PSU. Conducted advanced troubleshooting for operating system errors, system crashes, and software conflicts in Windows environments. Installed, configured, and maintained operating systems, drivers, and software such as Microsoft Office and antivirus tools. Oversaw the management of computer laboratories with over 50 units, ensuring system readiness and performance. Executed preventive maintenance tasks including system updates, virus removal, and performance optimization. Addressed network issues, including LAN setup, IP configuration, and internet connectivity. Documented technical issues and solutions, enhancing IT processes and support operations. Delivered IT instruction in programming, database management, and computer fundamentals to senior high school and college students and designed and implemented an IT curriculum aligned with academic standards. Facilitated hands-on learning sessions to help students develop problem-solving and troubleshooting skills and provided one-on-one technical assistance and mentoring for IT-related concerns. Organized and supervised IT-related extracurricular activities such as coding clubs and programming competitions.