Mica A.
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Mica A. is a dedicated Customer Service Representative with extensive experience in the BPO industry. Based in Cebu City, Philippines, she has demonstrated her expertise in managing telecommunications accounts with Concentrix. Her professional journey from 2023 to 2025 has been marked by her aptitude in B2B Sales, client acquisition, and relationship management. Mica excels in building and maintaining strong customer relations, leveraging her negotiation skills and market analysis capability to enhance business growth. She has a proven track record in problem solving and sales strategies, meeting sales targets, and handling high-volume calls effectively. With a Bachelor of Science in Biology from Sultan Kudarat State University, she brings a unique perspective to technical support and sales-driven roles, consistently delivering high levels of customer satisfaction while driving significant sales performance.
Experience
Customer Service Representative
Concentrix · 2025 — PresentHandled inbound and outbound customer interactions within a telecommunications account, providing technical support and driving sales performance while maintaining excellent customer service.Customer Service Representative
nullEngaged with customers to build rapport, identify their needs, and resolve concerns, effectively recommending suitable products or services to enhance customer satisfaction.
Skills & Expertise
Education
- Bachelor in Science in Biology Major in Medical BiologySultan Kudarat State University
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