Micca M.
Guest Experience Agent/Short-Term Rental Agent
Open to offersNew to PlatformPortfolios
About
Micca Mae R. is a seasoned Guest Experience Agent specializing in the hospitality and property management industry. Her expertise includes offering personalized support to guests through email, chat, and other communication channels, adeptly handling reservations, check-in/check-out processes, property information, and billing inquiries. At Smiles On Demand by Vervent Philippines from April 2021 to November 2025, she coordinated with various internal teams such as housekeeping and maintenance to resolve operational concerns, while maintaining accurate records of guest interactions and resolutions. Prior to this, as a Customer Service Representative at Inspiro Relia Inc., she provided inbound customer care for telecommunications clients, troubleshooting account inquiries and billing concerns with professionalism and empathy. Micca Mae efficiently utilizes CRM platforms, ticketing systems, and other communication tools to streamline her workflows, ensuring timely and accurate resolution of guest and customer concerns. Her education in Hospitality Management from Negros Oriental State University further enhances her operational proficiency.
Why hire me
Dear Hiring Manager, I am writing to express my interest in the Guest Experience Agent / Short-Term Rental Agent position. With experience in guest experience, short-term rental operations, customer service, and email and chat support, I have developed strong communication, problem-solving, multitasking, and organizational skills that allow me to provide professional and reliable support to guests. In my previous roles, I assisted guests with reservations, pre-arrival inquiries, check-ins and check-outs, property information, requests, and concerns. I also coordinated with property managers, housekeeping, maintenance teams, and other service providers to resolve issues efficiently and help ensure that properties were prepared and maintained to a high standard. Sincerely, Micca Mae Ramirez
Experience
GUEST EXPERIENCE AGENT/ Short-Term Rental Agent
Smiles On Demand by Vervent Philippines · 2021 — 2025Delivered personalized support to guests across email, chat, and other communication channels. Managed inquiries related to reservations, check-in/check-out, property information, billing, and general concerns. Addressed urgent and after-hours requests, prioritizing issues based on guest impact. Collaborated with property managers, housekeeping, and maintenance teams to resolve operational matters. Investigated guest complaints, offering practical solutions while adhering to company policies. Maintained accurate documentation of guest interactions, requests, and resolutions, while effectively monitoring multiple tasks. Employed CRM, ticketing, and property management tools to manage guest requests and escalated complex issues as necessary.CUSTOMER SERVICE REPRESENTATIVE / BPO AGENT
Inspiro Relia Inc. · 2020 — 2021Provided inbound customer care and technical support for telecommunications customers. Assisted with account inquiries, billing concerns, service issues, and technical troubleshooting. Accurately documented customer interactions while verifying their information. Followed established processes to resolve customer concerns, escalating complex issues when needed. Maintained a professional demeanor during high-volume interactions and collaborated with team members to address customer issues efficiently.
Skills & Expertise
Education
- Associate in Hospitality ManagementNegros Oriental State University · 2015 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Micca M. to a job.
Sign in as an employer