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Michael A. — Mid-Level Business Development Executive from Philippines

Michael A.

Mid-Level Business Development Executive

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Michael Angelo R. is a seasoned professional with a dynamic career spanning several roles across diverse industries. In his most recent position as a Sales Representative at MTC LitPrimix Inc., Michael excelled in driving sales and maintaining enduring relationships with authors by bridging gaps between innovative literature and readers. Prior to this, he served as a Business Development Executive and Operations Manager at Ice-X BPO, where he effectively coordinated client and company goals to improve customer service and exceeded departmental objectives. Michael's proficiency in sales strategies, KPI evaluation, and relationship management are further bolstered by his experience as a Real Estate Representative at Fl Real Estate and Global Contact Services, where he adeptly handled client negotiations. His diverse expertise also includes a solid foundation in technical support and customer service, gained through his roles at The Results Companies, Sykes Asia Inc., PanAsiatic Solutions, and Qualfon Services. Additionally, Michael has a technical background with a focus on welding, acquired through his work at Gleamer Welding Shop and Maayo Shipping, Inc., making him a multifaceted asset to any organization.

Experience

  • Sales Representative

    MTC LitPrimix Inc. · 2024 — 2025
    Facilitated connections between innovative Authors and readers; drove sales while fostering lasting relationships with Authors. Enabled access to market strategies, bestsellers, and niche publications, while mastering sales techniques and managing Author accounts.
  • Business Development Executive / Operations Manager

    Ice-X BPO · 2021 — 2024
    Facilitated communication of client and company metrics to team members, ensuring high levels of customer service. Reviewed KPIs, provided performance feedback, and developed action plans to meet client expectations while motivating the team to achieve departmental goals.
  • Real Estate Representative

    Fl Real Estate · 2021 — 2021
    Conducted cold calls to homeowners open to offers on their properties and negotiated client estimates using an online tool. Aimed to meet or exceed weekly sales targets.
  • Business Development Executive / Project Coordinator

    BGComm Contact Solutions, Inc. · 2019 — 2020
    Generated ideas to attract new clients and increase sales while maintaining client relationships through regular contact. Identified business opportunities and assisted in marketing literature development.
  • Non-voice Representative / Subject Matter Expert

    BGComm Contact Solutions, Inc. · 2018 — 2019
    Supported colleagues with data mining efforts while contributing fresh ideas for improved lead mining.
  • Real Estate Representative

    Global Contact Services · 2018 — 2018
    Performed cold calling to homeowners looking to consider offers on their properties, with the goal of consistently meeting or exceeding weekly sales targets.
  • House Keeping Crew

    Silliman University Medical Center Foundation, Inc. · 2016 — 2018
    Ensured cleanliness of hospital premises and conducted terminal and general cleaning for discharged patients, maintaining designated areas.
  • Technical Support Representative

    The Results Companies · 2015 — 2016
    Addressed customer inquiries and concerns while adhering to company regulations. Handled technical issues related to mobile device products and services.
  • Technical Support Representative

    Sykes Asia Inc. · 2014 — 2015
    Managed customer inquiries and adhered to company guidelines while specializing in billing inquiries for AT&T.
  • Customer Service Representative

    PanAsiatic Solutions · 2014 — 2014
    Responded to customer inquiries while following company protocols, with expertise in billing processes for Tracfone, Net10, and Safe-link.
  • Customer Service Representative

    Qualfon Services, Inc. · 2013 — 2014
    Managed customer inquiries while adhering to regulations, focusing on billing processes for Tracfone Services.
  • Welder & Fabricator

    Gleamer Welding Shop · 2012 — 2013
    Designed and created gates and window grills; fabricated steel works as per client specifications, including repairs on bicycles and metal frames using Gas Metal Arc Welding or Shielded Metal Arc Welding.
  • Welder & Steel Sheet Fitter

    Maayo Shipping, Inc. · 2011 — 2012
    Operated in the dry dock, performed cut-outs of old and rusty metal sheets, and fitted new sheets while executing full welds on all edges.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Negros Oriental State University · 2006 — 2010

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