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Michael M. — Mid-Level IT Support Engineer from Philippines

Michael M.

Mid-Level IT Support Engineer

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Jamel L. is an accomplished L1 Desktop Support Engineer with valuable experience across key technology sectors. Having worked at reputable companies such as TechMahindra, Well-made Motors and Development Corporation, and Cognizant, Jamel has honed his proficiency in managing IT support tasks. At TechMahindra, he adeptly handled IT and service desk issues, demonstrating strong capabilities in software installation, system upgrades, and web services administration. Meanwhile, his tenure at Cognizant saw him specializing in asset management and VLAN change support for new projects, pivotal in setting up video conference rooms and facilitating remote diagnostics for work-from-home associates. Jamel's educational background includes a Bachelor of Science in Information Technology majoring in Programming from Southern Leyte University, and he is proficient in key programming and scripting languages such as C#, Java, PHP, and SQL. His technical acumen extends to networking, desktop support, and leveraging Active Directory Access for efficient IT solutions.

Experience

  • L1 Desktop Support Engineer

    TechMahindra
    Addressed IT and service desk issues related to the IT Department, handled software installations, performed system upgrades, and maintained operating systems. Administered web services and installed complex hardware/software in compliance with company policies.

  • IT Support

    Well-made Motors and Development Corporation
    Resolved all computer, printer, and application issues. Installed software and maintained operating systems while addressing both hardware and software-related problems.

  • IT Support Engineer

    Cognizant
    Oversaw installation of complex hardware/software and upgrades according to company policies. Coordinated with the assigned team for issues that fell outside of their scope. Managed asset handling by receiving returned assets and deploying them for associates. Provided root cause analysis for reported issues, set up video conference rooms for client visits, and supported VLAN changes for new projects. Assisted remote workforce associates via remote sessions.

Skills & Expertise

System AdministrationIT and NetworkingHelpdeskTech Support

Education

  • Bachelor of Science in Information Technology - Major in Programming
    Southern Leyte University · 2015 — 2020

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