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Michael A. — Mid-Level Admin Assistant from Philippines

Michael A.

Mid-Level Admin Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Michael Angelou D. is an experienced Senior Admin Assistant and Client Service Coordinator currently at TOA Global/Attune Advisory, specializing in client service delivery within the accounting and finance sector. With a solid background supporting HR, customer service, and executive administration functions, Michael D. has hands-on expertise in preparing and delivering job reports, handling invoicing and payment follow-ups, and ensuring compliance with tax regulations such as BAS, IAS, and Income Tax Returns. His career spans roles in BPO, telecommunications (Startek/T-Mobile Prepaid), real estate (Cloudstaff/Little Real Estate), and HR administration (Expert Global Solutions). Proficient in Microsoft Office, Visual Basic 6.0, and managing property management inquiries, he also holds certifications including Microsoft Office Specialist and Red Hat. Michael D.’s experience is rooted in directly supporting operational workflows, client communications, and government compliance requirements across diverse industries.

Experience

  • Executive Assistant II / Customer Care Consultant

    Cloudstaff Philippines Inc./Little Real Estate · 2018 — 2022
    Managed inbound calls to support clients, including landlords and tenants, covering Account Management and Repair and Maintenance requests. In the property manager's absence, addressed urgent maintenance issues in accordance with relevant laws and compiled daily call reports.
  • Senior Admin Assistant / Client Service Coordinator

    TOA Global/Attune Advisory · 2022 — Present
    Oversees various client-related tasks for effective service delivery and satisfaction. Prepares weekly job reports for Client Managers, manages invoice preparation and follow-up, and outputs Business Activity Statements (BAS) and Income Tax Returns to ensure tax compliance. Handles general client communications and monitors ATO debts, facilitating payment plans as necessary.
  • Engagement Specialist / Customer Service Rep

    Startek/T-Mobile Prepaid · 2014 — 2018
    Handled inbound calls to assist T-Mobile prepaid customers, addressing Payment, Account Management, and Basic Troubleshooting. Provided solutions for service issues and transferred calls as needed, while documenting all customer interactions accurately.
  • HR Benefits Assistant

    Expert Global Solutions · 2014 — 2014
    Managed government-mandated benefits and HMO for employees. Responsibilities included processing monthly contributions, loan deductions, HMO enrollments, and handling sickness and maternity benefits within deadlines.

Skills & Expertise

Education

  • I.T. Major in Computer Programming
    Clark College of Science and Technology · 2012 — 2014
  • High School
    Jose C. Feleciano College · — — 2006
  • Elementary
    Proverbsville School Inc. · — — 2002

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