Michael B.

Michael J. is a dedicated professional with extensive experience in customer service and technical support. He has served as a Telecommunications Specialist at Startek PH, where he managed Tier 2 mobile number porting and transfer requests while assisting with account activations. He continued to hone his skills at Alorica, promoting and selling Samsung devices to U.S.-based consumers and providing essential troubleshooting. Currently, as a Vehicle Technical Representative at Concentrix, Michael supports vehicle connectivity features and assists with the activation of new vehicles and accounts. His proficiency in Microsoft Word, PowerPoint, and Excel, along with strong communication skills in English and conversational French, empowers him to deliver high-quality service consistently. Additionally, Michael's certifications, including Lean Six Sigma White and Yellow Belt, underscore his commitment to process improvement and quality. With a positive attitude and a focus on adaptability, he thrives in dynamic environments, always aiming to enhance his professional acumen.