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Michael T. — Senior BPO Sales and Collections Professional from Philippines

Michael T.

Senior BPO Sales and Collections Professional

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael T. is a seasoned BPO Professional with over 8 years of experience in B2C outbound, inbound, and blended environments. As a meticulous and strategic operator, he has managed high-volume outbound B2C portfolios at TaskUs, exceeding recovery and sales metrics through consultative negotiation methods. Previously, at Asurion, Michael resolved complex technical issues, leveraging upselling opportunities to deliver high Customer Satisfaction and First Call Resolution metrics. His leadership experience is highlighted by his role as Sales and Collections Supervisor at iQor, where he led a team to surpass performance targets and provided coaching to enhance compliance and conversion rates. Michael's career began at Sutherland, where he built his skills in cold calling and sales. Holding a Bachelor of Secondary Education in Mathematics from Angeles University Foundation, Michael showcases his keen analytical skills and a strong adherence to compliance and integrity in collection regulations.

Experience

  • Outbound Sales and Collections Specialist

    TaskUs · 2025 — Present
    Oversaw high-volume outbound B2C collections, regularly meeting recovery and sales goals. Employed consultative negotiation techniques to secure prompt payments and create sustainable repayment plans. Ensured accurate documentation of customer interactions and account statuses.

  • Technical Support and Sales Agent

    Asurion · 2024 — 2025
    Identified and resolved complex technical issues for customers while recognizing opportunities to promote value-added protection plans. Consistently maintained customer satisfaction (CSAT) and first call resolution (FCR) metrics in a dynamic setting.

  • Sales and Collections Supervisor (Outbound B2C)

    iQor · 2022 — 2024
    Directed and inspired a team of outbound B2C agents to achieve designated recovery and sales targets. Conducted regular monitoring of calls, quality assurance, and performance coaching to enhance conversion rates and ensure policy compliance. Managed customer escalations at the supervisor level, successfully rescuing accounts and securing outstanding balances.

  • Sales and Collections Agent (Blended B2C)

    Alorica · 2020 — 2022
    Handled a considerable volume of inbound and outbound B2C collection calls, informing delinquent accounts of available options, thereby contributing to reduced overall portfolio delinquency rates. Balanced efforts between reaching sales objectives and adhering to strict fair collection practices.

  • Sales and Collections Agent (Outbound B2C)

    TATA Consultancy Services · 2020 — 2020
    Executed targeted outbound campaigns aimed at recovering overdue consumer accounts. Addressed financial objections by proposing flexible financial solutions tailored to the customer's circumstances.

  • Sales Representative (Blended)

    Sutherland · 2013 — 2017
    Gained essential experience in cold calling, developing customer relationships, and closing sales through both inbound and outbound channels. Recognized for consistently meeting targets and adapting to various business lines.

Skills & Expertise

Customer ServiceSalesAccount ManagementCall CenterCustomer Service Representative

Education

  • Bachelor of Secondary Education Major In Mathatics
    Angeles University Foundation · — — 2015