Michael A.

Michael A. is a detail-oriented Customer Service Representative with over two years of experience in managing high-volume calls, scheduling appointments, and effectively coordinating customer interactions in fast-paced settings. He has demonstrated a proven ability to manage calendars, resolve scheduling conflicts, maintain meticulous records, and communicate professionally with both customers and internal teams. Michael has worked as a Patient Scheduler at Carelon Global and as a Customer Service Representative at Telus International Philippines. His additional qualifications include managing customer concerns with internet and phone services, strong proficiency in English communication, and independently managing tasks with a professional phone manner. He is comfortable working in remote or office-based settings and is a quick learner of new scheduling systems and tools.