Michael J.

Employers should hire me because I bring 8+ years of experience in virtual assistance, customer support, administration, e-commerce, lead generation, real estate, and operations. I’m organized, dependable, detail-oriented, and comfortable handling multiple priorities independently. I have strong experience with Google Workspace, Excel, CRM systems, scheduling, data management, customer communication, and operational follow-ups. I learn new tools quickly and always focus on accuracy, timely communication, and reliable results.

• Customer Service Representative

  vacationoffer.com · 2026 — 2026
  • Handled customer inquiries and service requests through digital communication channels using timely, professional, customer-focused responses. • Assisted customers with account and reservation-related questions, follow-ups, and issue resolution according to established procedures. • Documented customer interactions, updated records, escalated complex concerns, and coordinated with internal teams when additional support was required. • Maintained accurate customer information and consistent service quality while managing multiple requests in a remote environment.

• Lead Generation Specialist

  Luxe Connect Group · 2026 — 2026
  Research and identify prospective leads using online sources, business directories, LinkedIn, and other lead-generation channels. • Support inbound lead generation, prospect qualification, outreach, and follow-up activities while maintaining accurate lead information. • Update CRM records, track lead status, document interactions, and keep prospect data organized for sales and program delivery teams. • Assist with program delivery coordination, task tracking, scheduling, and administrative follow-ups to support efficient workflows.

• Airbnb Virtual Assistant

  Airbnb · 2024 — 2025
  Managed guest messages, booking inquiries, reservations, check-in and check-out questions, and day-to-day guest support. • Coordinated cleaning schedules, property turnovers, maintenance requests, and service-provider follow-ups. • Maintained organized booking, property, and guest information across multiple short-term rental listings. • Communicated with guests, property owners, cleaners, and vendors to support smooth property operations.

• Account Executive

  Circle Services · 2022 — 2025
  • Supported client and account management activities, including communication, follow-ups, relationship management, and administrative coordination. • Assisted with lead generation, prospect communication, qualification, and sales-related follow-up activities. • Maintained CRM and client records, documented interactions, and coordinated next steps to keep opportunities organized. • Prepared and shared information with clients and internal teams while ensuring timely responses and accurate documentation.

• Virtual Assistant |

  Rockstar · 2023 — 2025
  • Provided remote administrative and virtual assistance supporting daily business operations and client-facing tasks. • Managed email communications, data entry, research, documentation, scheduling, and follow-up activities. • Organized information and maintained accurate digital records across assigned systems and workflows. • Handled multiple priorities independently while meeting deadlines and maintaining professional communication.

• Virtual Assistant

  Ticketmaster · 2024 — 2025
  • Provided virtual administrative support including data entry, information management, documentation, and routine task coordination. • Supported customer and operational inquiries through organized communication, follow-ups, and accurate record updates. • Managed digital files, spreadsheets, email communications, and administrative information while maintaining confidentiality and accuracy. • Assisted with SEO-related administrative tasks and online information management as required.

• Database Administrator

  Web3 Tech · 2020 — 2025
  • Maintained and updated databases and records to support data accuracy, organization, and accessibility. • Performed data entry, record validation, information updates, and routine database maintenance using established workflows. • Reviewed records for missing, duplicate, or inconsistent information and coordinated corrections when needed. • Prepared and organized data for reporting, administrative tasks, and operational requirements with strong attention to detail.

• Travel Consultant

  Scicom Berhad · 2022 — 2024
  • Provided customer support through chat and email for travel inquiries, booking requests, changes, cancellations, and service concerns. • Processed travel reservations using GDS systems while maintaining accurate passenger, booking, and account information. • Verified booking details, communicated travel information, and followed established procedures for changes and customer requests. • Resolved service issues, documented interactions, and escalated cases when required.

• Administrative Assistant

  DMCI Homes Properties · 2019 — 2022
  • Provided administrative support through data entry, document preparation, report creation, scheduling, records management, and client follow-ups. • Maintained organized property, client, and sales records and updated databases to support accurate information retrieval. • Prepared spreadsheets, reports, correspondence, and other documents for sales and administrative teams. • Coordinated routine office processes, monitored follow-ups, and assisted with daily administrative requirements.

• Bachelor of Science in Information Technology (Undergraduate)

  AMA University