Michel V.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Michel V. is an experienced Customer Experience Agent at Alorica, where they specialize in assisting United Healthcare members with navigating their insurance benefits, including Medicare and Medicaid. Michel's role involves scheduling appointments, coordinating medically related transportation, and ensuring seamless communication between members and healthcare providers. Previously, they held a multifaceted role at Settepi de Oriente in Nogales, Mexico, serving as an Administrative Coordinator, Buyer, Inventory Control Analyst, and Human Resources Assistant. Michel managed administrative processes, executed supplier management and inventory control, and supported HR functions including recruitment and training. At Master Lock, Michel was responsible for critical customer service functions, including order processing and meeting delivery targets. Michel began their career at Prassy Group, contributing significantly to customer service, purchase order management, and payroll administration. Michel holds a Bachelor of Business Administration from Universidad del Valle de México.
Experience
Customer Experience Agent
ALORICA · 2025 — PresentAssisted members with understanding their insurance benefits, addressing Medicare and Medicaid questions, scheduling doctor appointments, and providing education on claims. Made outbound calls to connect members with providers, pharmacies, and billing departments to ensure appropriate specialist referrals and program enrollment based on eligibility.Administrative Coordinator / Buyer / Inventory Control Analyst / Human Resources Assistant
SETTEPI DE ORIENTE · 2023 — 2024Supervised administrative activities and engaged in personnel management, communication, and reporting. Managed supplier selection, purchasing processes, and cost optimization as a Buyer. Oversaw inventory control, receipt verification, and order preparation as an Inventory Control Analyst. Assisted in recruitment, training, and employee collaboration in the Human Resources role.Customer Service
MASTER LOCK · 2018 — 2019Received and entered customer orders into the system for production, focusing on managing special accounts while meeting target goals to ensure timely order delivery.Customer Service
PRASSY GROUP · 2013 — 2015Initially answered phones and provided customer service through various channels. Progressed to managing purchase orders, confirming delivery dates, and overseeing petty cash and accounts payable. Handled employee files and contracts, ensuring timely renewals and submitting payroll and insurance registrations.
Skills & Expertise
Education
- Bachelor of Business AdministrationUniversidad del Valle de México · 2016 — 2018
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