Michelle S.

Take Inbound/Outbound calls Documentation: Accurately document patient-provider interactions, including medical history, diagnoses, allergies, and treatment details in real time. Clerical Support: Gathered and reviewed patient records from other facilities to provide providers with complete information. Administrative task: organizing patient charts monitoring test results coordinating patient transfers for consultation TOOLS HANDLED: Five9 dialer Signal

Managed inbound and outbound calls to assist clients with the following concerns: Inquiries Billing Payments account concerns Processed payments billing adjustments account updates Monitored unit availability and occupancy, ensuring proper documentation and tracking Provided support and Conducted follow-ups via: Email live chat SMS Scheduled appointments Move-ins move-outs unit reservations transfers based on customer need Coordinated with maintenance and internal teams to resolve property-related issues Repairs Unit Transfer Pest Control Schedule Move Out Completion Maintained accurate records Handled client’s complaints with empathy and provided timely and effective resolutions Administrative tasks including: Data entry Reporting Task management Ensured compliance with company policies

Tailored lessons to meet various learning styles and speeds, while evaluating student progress and disseminating progress reports at regular intervals.

Managed inbound and outbound calls to assist clients with Inquiries Device setup Configuration Unit activation Provided technical support via: Phone (call & SMS) Email chat for BlackBerry device users Troubleshot issues related to network connectivity email setup Applications device performance security Guided users through BlackBerry OS features, updates, and software installations Resolved problems involving: BlackBerry Messenger (BBM) push email synchronization Performed step-by-step troubleshooting to diagnose and resolve technical issues efficiently Escalated complex or unresolved issues to higher-level technical support teams Maintained accurate documentation of customer interactions and resolutions in the CRM system Educated customers on best practices, device features, and

Handled inbound and outbound calls from customers regarding Billing inquiries Account issues Past-due balances Account information updates Contacted customers to follow up on overdue accounts and encouraged timely payments Negotiated payment arrangements and settlements while maintaining a professional and empathetic approach Process payments and update account information accurately in the CRM system Investigated and resolved billing discrepancies and disputes Educated customers with: account status payment options company policies Maintained detailed and accurate documentation of all customer interactions Ensured compliance with company policies and regulatory guidelines during collection activities Escalated complex or unresolved issues to supervisors or appropriate departments Met or

Met prospective clients and presented products and services in person. Promoted and sold telecommunication products and services (postpaid plans, prepaid SIMs, mobile devices, and internet packages) Conducted field sales activities, including house-to-house visits, booth selling, and on-site client engagement Identified and approached potential customers, explaining product features, benefits, and promotions Assisted customers with plan selection, application processing, and account setup Achieved and exceeded daily, weekly, and monthly sales targets Handled customer inquiries and addressed concerns to ensure customer satisfaction Collected and verified required documents for new applications and ensured accuracy of submitted information Built and maintained strong relationships with clients