Michelle T.
Mid-Level Customer Service and Administrative Specialist
Open to offersNew to PlatformAbout
Michelle T. is an experienced Virtual Admin Assistant and Human Resource/Project Manager/Escalations Team Lead with a background spanning facilities management, restoration services, information technology, and global customer service domains. She has supported organizations such as Service Master, Accenture, Steady Management, Playermaker, Convergys, and First Source Limited, responding to fire, water, biohazard, and mold concerns, auditing company records for compliance, and coordinating onsite technician dispatch. Michelle led employee records management and recruitment activities for Accenture entities across Hong Kong, Thailand, Singapore, and Malaysia, and managed escalations for urgent client issues. She utilizes Zendesk, G Suite, and Shopify to deliver end-to-end order processing, device troubleshooting, and multi-channel support to US and European clients, preparing detailed status reports and maintaining accurate project schedules.
Experience
Virtual Customer Service Associate
Playermaker · 2025 — 2025Addressed customer inquiries and support tickets using Zendesk. Guided customers through troubleshooting device connection, setup, and performance concerns via video calls, as well as email and chat channels. Participated in team meetings for collaboration and updates, and clearly documented customer issues and solutions for reference. Maintained professional customer service throughout all interactions.Virtual Admin Assistant
Service Master · 2024 — 2024Handled customer calls to address fire, water, biohazard, and mold concerns and entered information into company systems. Assigned and dispatched technicians for on-site services and supported reconstruction efforts by updating customers and home insurance providers through emails and phone calls. Facilitated daily meetings, created meeting invitations, and generated progress reports related to job status.Virtual Assistant /Customer Service
Steady Management · 2023 — 2024Managed client correspondence via email, directed end-to-end order processing, and ensured clear communication for both US and European clients. Scheduled and coordinated client meetings, relayed order status updates, and provided tracking spreadsheets and status reports to stakeholders. Supported multiple client projects by coordinating efforts between internal and external teams.Human Resource/Project Manager/Escalations Team Lead
Accenture · 2019 — 2023Audited company records, including jobs, contacts, and company information, to maintain data accuracy and compliance. Addressed homeowner inquiries regarding violations, maintenance, and billing through email and phone communication. Dispatched maintenance repair teams and managed gate and remote programming requests. Processed violation charges and ensured timely distribution of reports and correspondence to homeowners. Produced weekly status reports, documented meeting minutes, and managed follow-up activities. Served as Team Lead for Employee Records Management (HR), overseeing records for Hong Kong, Thailand, Singapore, and Malaysia, conducting phone interviews for recruitment, answering employment inquiries, and maintaining team schedules and timesheet audits. Led an escalations team, managed urgent client issues, handled activation and VoIP calls, and coordinated internal and external meetings and communications.Order Manager
First Source Limited · 2015 — 2019Oversaw client inquiries by email to process orders end-to-end in line with specified requirements. Utilized advanced tools and internal systems to fulfill client expectations, supporting organizations in the US and Europe. Scheduled and coordinated meetings, communicated order updates, and distributed reports to internal and external stakeholders to ensure accurate tracking and alignment.Customer Service Representative
Convergys · 2014 — 2015Provided support for customer billing and general inquiries through inbound calls, handled requests for account modifications and bill adjustments via email, and ensured service quality in communications.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College - Las Piñas · — — 2012
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